Group Technical Architect

HCLTech · IT Consulting & Digital Transformation · Managed IT Services (MSP) · On-call duty · Bachelor's Degree · SQL · 1 hour ago

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Location

In office (United States)

Seniority

Architect · 3+ years exp

Visa

Sponsors visas in Ireland; no register of this country names it

Confirmed on the employer's own hiring board on Nov 10, 2026. First seen by Alion on Nov 10, 2026.

Overview

Company

Impact

Profile match

HCLTech

HCLTech is an Indian information technology services and consulting company headquartered in Noida, Uttar Pradesh. Its roots lie in HCL, founded in 1976 by Shiv Nadar and partners, and the IT services business was set up as a separate company in 1991. It provides application development and maintenance, infrastructure and cloud services, cybersecurity, engineering and R&D services, and sells its own software products through HCLSoftware. The company employs more than 200,000 people in some 60 countries and is listed on the Indian stock exchanges.

hcltech.com · HQ: Noida, India · Engineering Services · Managed IT Services (MSP) · Systems Integrators · IT Consulting & Digital Transformation · IT Outsourcing & Dedicated Teams · 5000+ employees · Est. 1976

Tech stack of HCLTech

Job Summary

Job Description

Responsible for providing end-to-end application support for the Food & Beverage SupplyChain Application (CrunchTime platform), ensuring high availability, operational stability, and seamless integration with enterprise systems. The role supports incident resolution, root cause analysis, system enhancements, data validation, and stakeholder communication across business and IT teams.

Key Responsibilities

Provide L2/L3 production support for CrunchTime applications and related supply chain systems.
Monitor application health, integrations, batch jobs, and interfaces.
Analyze and resolve incidents, service requests, and production issues within SLA commitments.
Perform root cause analysis (RCA) and implement preventive measures for recurring issues.
Support integrations between CrunchTime and enterprise applications such as SAP, POS, BY WMS, and financial systems.
Validate data flow between systems and troubleshoot interface failures.
Coordinate with business users to understand operational issues and provide timely resolutions.
Support application releases, deployments, maintenance activities, and hypercare periods.
Execute SQL queries for troubleshooting, data analysis, and reconciliation.
Create and maintain support documentation, SOPs, and knowledge articles.
Collaborate with infrastructure, database, network, and vendor teams for issue resolution.
Participate in on-call support and critical incident management.
Drive automation and proactive monitoring initiatives to improve operational efficiency.

Required Skills

Experience supporting CrunchTime applications in production environments.
Strong understanding of Restaurant/Food & Beverage Supply Chain Operations.
Knowledge of:
Incident Management
Change Management
Problem Management
SLA/OLA Management
SQL querying and database troubleshooting skills.
Experience with integration troubleshooting and batch processing.
Exposure to ITSM tools such as ServiceNow, JIRA.
Strong analytical and problem-solving skills.
Excellent stakeholder communication and coordination skills.

Preferred Skills

Experience with ERP integration.
Understanding of inventory management and procurement processes.
Experience with automation, monitoring tools, and reporting platforms.
Exposure to cloud platforms and API integrations.

Qualifications

Bachelor's degree in computer science, Information Technology, or related field.
3 to 10+ years of application support experience.
Experience in Retail, Hospitality, Quick Service Restaurant (QSR), or Supply Chain domains is highly preferred.

Key Responsibilities

Key Responsibilities

Provide L2/L3 production support for CrunchTime applications and related supply chain systems.
Monitor application health, integrations, batch jobs, and interfaces.
Analyze and resolve incidents, service requests, and production issues within SLA commitments.
Perform root cause analysis (RCA) and implement preventive measures for recurring issues.
Support integrations between CrunchTime and enterprise applications such as SAP, POS, BY WMS, and financial systems.
Validate data flow between systems and troubleshoot interface failures.
Coordinate with business users to understand operational issues and provide timely resolutions.
Support application releases, deployments, maintenance activities, and hypercare periods.
Execute SQL queries for troubleshooting, data analysis, and reconciliation.
Create and maintain support documentation, SOPs, and knowledge articles.
Collaborate with infrastructure, database, network, and vendor teams for issue resolution.
Participate in on-call support and critical incident management.
Drive automation and proactive monitoring initiatives to improve operational efficiency.

Required Skills

Experience supporting CrunchTime applications in production environments.
Strong understanding of Restaurant/Food & Beverage Supply Chain Operations.
Knowledge of:
Incident Management
Change Management
Problem Management
SLA/OLA Management
SQL querying and database troubleshooting skills.
Experience with integration troubleshooting and batch processing.
Exposure to ITSM tools such as ServiceNow, JIRA.
Strong analytical and problem-solving skills.
Excellent stakeholder communication and coordination skills.

Preferred Skills

Experience with ERP integration.
Understanding of inventory management and procurement processes.
Experience with automation, monitoring tools, and reporting platforms.
Exposure to cloud platforms and API integrations.

Qualifications

Bachelor's degree in computer science, Information Technology, or related field.
3 to 10+ years of application support experience.
Experience in Retail, Hospitality, Quick Service Restaurant (QSR), or Supply Chain domains is highly preferred.

Skill Requirements

Other Requirements

Key Responsibilities

Provide L2/L3 production support for CrunchTime applications and related supply chain systems.
Monitor application health, integrations, batch jobs, and interfaces.
Analyze and resolve incidents, service requests, and production issues within SLA commitments.
Perform root cause analysis (RCA) and implement preventive measures for recurring issues.
Support integrations between CrunchTime and enterprise applications such as SAP, POS, BY WMS, and financial systems.
Validate data flow between systems and troubleshoot interface failures.
Coordinate with business users to understand operational issues and provide timely resolutions.
Support application releases, deployments, maintenance activities, and hypercare periods.
Execute SQL queries for troubleshooting, data analysis, and reconciliation.
Create and maintain support documentation, SOPs, and knowledge articles.
Collaborate with infrastructure, database, network, and vendor teams for issue resolution.
Participate in on-call support and critical incident management.
Drive automation and proactive monitoring initiatives to improve operational efficiency.

Required Skills

Experience supporting CrunchTime applications in production environments.
Strong understanding of Restaurant/Food & Beverage Supply Chain Operations.
Knowledge of:
Incident Management
Change Management
Problem Management
SLA/OLA Management
SQL querying and database troubleshooting skills.
Experience with integration troubleshooting and batch processing.
Exposure to ITSM tools such as ServiceNow, JIRA.
Strong analytical and problem-solving skills.
Excellent stakeholder communication and coordination skills.

Preferred Skills

Experience with ERP integration.
Understanding of inventory management and procurement processes.
Experience with automation, monitoring tools, and reporting platforms.
Exposure to cloud platforms and API integrations.

Qualifications

Bachelor's degree in computer science, Information Technology, or related field.
3 to 10+ years of application support experience.
Experience in Retail, Hospitality, Quick Service Restaurant (QSR), or Supply Chain domains is highly preferred.

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