Hybrid Infrastructure and Cloud Operations Specialist
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Salary
$70k – $99k per year (gross)
Location
In office (Singapore)
Experience
5+ years exp
Employment
Full-Time
First seen by Alion on Oct 28, 2026.
Overview
Company
Impact
Profile match
HCLTech is a major Indian multinational information technology (IT) services and consulting company headquartered in Noida, Uttar Pradesh. Spun off from the original HCL Group in 1991, it ranks as one of India's largest technology companies alongside firms like TCS, Infosys, and Wipro.
About the Role
We are looking for a Hybrid Infrastructure and Cloud Operations Specialist to provide cross-platform operational coverage across Microsoft 365 services and on-premises enterprise environments.
The role focuses on incident triage, service continuity, operational support, and coordination with specialist teams to ensure reliable service delivery.
Key Responsibilities
- Provide operational and first-level support across Microsoft 365 collaboration and identity services.
- Support Microsoft Entra ID, Exchange Online, SharePoint Online, and Microsoft Teams.
- Perform initial triage and troubleshooting for incidents affecting collaboration platforms, identity services, and hosting environments.
- Coordinate incident escalation and resolution with Microsoft 365, SQL, and infrastructure teams.
- Execute documented standard operating procedures and technical runbooks.
- Support service restoration, backup verification, and recovery activities during incidents.
- Provide operational coverage during peak periods or resource shortages.
- Maintain accurate operational records and technical handover notes.
- Work across teams to ensure proper service continuity and incident handover.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in enterprise IT operations or infrastructure support.
- Working knowledge of Microsoft 365 collaboration and identity services.
- Experience supporting on-premises enterprise platforms.
- Strong incident coordination and multi-platform troubleshooting skills.
- Ability to follow and execute established operating procedures.
- Proven ability to collaborate across technical teams and provide effective operational handovers.
Skills
Standard Operating Procedures Development, Standard Operating Procedures, Enterprise IT Infrastructure, Coverage Analysis, Information Technology, Technical Records, Microsoft Exchange, Computer Science, Collaboration Solutions, SQL, resolved escalations, Liaise With Technical Teams, Incident Handling, Online Platform, Infrastructure Support, Clinical Incident Management in Rehabilitation Therapy
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