Senior Team Lead

Job Summary

Role, Purpose, and Scope

• Primary point of contact for customer collection & invoices
• Band E1.2
• Individual contributor
• Provide positive memorable customer interaction experience through personable engagement and first contact resolution of customer enquiries regarding invoices. Facilitate collections and facilitate cash application. Invoice resolutions and disputes

Major Responsibilities

• Execute customer invoice/credit memo application and customer payment functions
• Reconcile customer accounts, analyze and verify contract billing concerns within time and accuracy
• Review customer aging reports to pursue collection of cash and delinquency reduction
• Ensure invoices are paid within the customer payment terms
• Review and publishing customer ageing reports for timely collection
• Validate customer invoice/credit memo to ensure accuracy
• Assist testing and training of current and future system upgrades and implementations
• Identify process improvement opportunities and recommendations
• Support internal/external audit requests

Background, skills, experience and qualifications

(please denote whether desired or preferred)

Qualifications

• • Language proficiency in English (Required)
  • Excellent attention to detail and analytical skills (Required)
  • Good knowledge of the OTC process
  • Confident and strong advocate for the customer
  • Assertive, empathetic and good communicator
  • Experience in reviewing contract terms and customer quotes (preferred)
  • Comfortable with new technology
  • Flexible and adaptable to change
  • Strong interaction with other departments
  • Ability to work in multiple accounting software systems
  • Minimum 2+ years of desired experience in customer invoices and billing
  • Overall 2-4 years experience in Collections, Cash Application or Billing roles

Role specific competencies and requirements

(please denote whether desired or preferred)

Primary Skillset Needs

• Strong time management and organizational skills (Required)
• Required strong analytical skills
• Strong verbal and written communication Skills
• Problem solving skills and Customer first mindset
• Analytical mindset with a focus on process improvement (Required)
• MS Office Skills required specially Excel
• Preferred Salesforce experience or any other ERP (Oracle, Siebel, PeopleSoft, SAP, etc.)
• Excellent Team Player and Quality over speed mindset (Preferred)
• Preferred accounting or finance background

Educational requirements

(please denote whether desired or preferred)

• High School diploma required
• Desired bachelor’s degree (Graduate in Business Administration, Accounting, Engineering or similar)

Key Responsibilities

same as above

Skill Requirements

Other Requirements