Senior Technical Lead

Job Summary

FIS Quantum SME: Treasury Cash Management Application Support

Experience: 10+ years in total, including at least 4-5 years hands-on with FIS Quantum

About the role

We're looking for an FIS Quantum Subject Matter Expert to support a leading multilateral financial institution's Treasury cash management platform. You'll provide L2/L3 application support, maintenance and minor enhancements for FIS Quantum and its integrations with SWIFT, IBM MQ and core finance systems. You'll also be the go-to functional and technical expert for the Treasury business.

Key Responsibilities

Key responsibilities

• Provide L2/L3 support for FIS Quantum: incident and problem management, root cause analysis and permanent fixes, working to agreed service levels.
• Support daily treasury operations, including cash positions, payments and receipts, bank account and static data, FX settlement, in-house banking, reconciliation and cash accounting.
• Monitor and fix batch jobs, interfaces and payment flows with SWIFT, GTExchange, IBM MQ, SAP, PeopleSoft and Murex.
• Deliver minor enhancements: configuration changes, workflow, report and interface changes, plus unit testing and support for user acceptance testing (UAT).
• Support upgrades, patches and releases, and assess the effect of SWIFT standards changes on Quantum.
• Manage escalations with FIS and other vendors.
• Create and maintain SOPs, runbooks and known-error documentation, and help with knowledge transfer during transition.
• Work within segregation-of-duties, audit-trail and internal financial control requirements.
• Help identify and deliver quarterly service improvements, including automation.

Core requirements (must have)

• 10+ years of IT experience in banking or financial services, including at least 4-5 years hands-on with FIS Quantum in a support, maintenance or implementation role.
• Strong functional knowledge of treasury cash management: cash positioning, payments, bank account management, reconciliation and cash accounting.
• Hands-on Quantum configuration and troubleshooting, including static data, workflows, batch processing and interfaces.
• Experience with SWIFT payment messaging (MT103, MT202, MT9xx) and ISO 20022 (MX) messages.
• Solid SQL skills (Oracle and/or SQL Server) for investigating issues, analysing data and reporting.
• Experience in ITIL-based production support: incident, problem and change management, and working to service levels.
• Understanding of financial controls: segregation of duties, audit trails and payment approval controls.
• Strong communication skills and confidence working directly with Treasury business users.

Good to have

• Experience with Quantum version upgrades or a database migration from Oracle to SQL Server.
• FIS PIM / Intellitracs (payment exceptions and investigations).
• SWIFT Alliance Access or Gateway, Bottomline GTExchange, or other message translation and routing tools.
• IBM MQ integration and monitoring.
• Other treasury or cash management platforms such as Kyriba, Murex, Summit or SAP Treasury.
• Scripting (Python, Linux shell) or .NET/Java for automation and interface support.
• Experience with ServiceNow or a similar ITSM tool.
• Knowledge of SWIFT Customer Security Programme (CSP) controls.
• Background with multilateral development banks, central banks or large corporate treasuries.
• Relevant certifications such as ITIL, SWIFT or FIS product training.

Skill Requirements

Key responsibilities

• Provide L2/L3 support for FIS Quantum: incident and problem management, root cause analysis and permanent fixes, working to agreed service levels.
• Support daily treasury operations, including cash positions, payments and receipts, bank account and static data, FX settlement, in-house banking, reconciliation and cash accounting.
• Monitor and fix batch jobs, interfaces and payment flows with SWIFT, GTExchange, IBM MQ, SAP, PeopleSoft and Murex.
• Deliver minor enhancements: configuration changes, workflow, report and interface changes, plus unit testing and support for user acceptance testing (UAT).
• Support upgrades, patches and releases, and assess the effect of SWIFT standards changes on Quantum.
• Manage escalations with FIS and other vendors.
• Create and maintain SOPs, runbooks and known-error documentation, and help with knowledge transfer during transition.
• Work within segregation-of-duties, audit-trail and internal financial control requirements.
• Help identify and deliver quarterly service improvements, including automation.

Core requirements (must have)

• 10+ years of IT experience in banking or financial services, including at least 4-5 years hands-on with FIS Quantum in a support, maintenance or implementation role.
• Strong functional knowledge of treasury cash management: cash positioning, payments, bank account management, reconciliation and cash accounting.
• Hands-on Quantum configuration and troubleshooting, including static data, workflows, batch processing and interfaces.
• Experience with SWIFT payment messaging (MT103, MT202, MT9xx) and ISO 20022 (MX) messages.
• Solid SQL skills (Oracle and/or SQL Server) for investigating issues, analysing data and reporting.
• Experience in ITIL-based production support: incident, problem and change management, and working to service levels.
• Understanding of financial controls: segregation of duties, audit trails and payment approval controls.
• Strong communication skills and confidence working directly with Treasury business users.

Good to have

• Experience with Quantum version upgrades or a database migration from Oracle to SQL Server.
• FIS PIM / Intellitracs (payment exceptions and investigations).
• SWIFT Alliance Access or Gateway, Bottomline GTExchange, or other message translation and routing tools.
• IBM MQ integration and monitoring.
• Other treasury or cash management platforms such as Kyriba, Murex, Summit or SAP Treasury.
• Scripting (Python, Linux shell) or .NET/Java for automation and interface support.
• Experience with ServiceNow or a similar ITSM tool.
• Knowledge of SWIFT Customer Security Programme (CSP) controls.
• Background with multilateral development banks, central banks or large corporate treasuries.
• Relevant certifications such as ITIL, SWIFT or FIS product training.

Other Requirements

Key responsibilities

• Provide L2/L3 support for FIS Quantum: incident and problem management, root cause analysis and permanent fixes, working to agreed service levels.
• Support daily treasury operations, including cash positions, payments and receipts, bank account and static data, FX settlement, in-house banking, reconciliation and cash accounting.
• Monitor and fix batch jobs, interfaces and payment flows with SWIFT, GTExchange, IBM MQ, SAP, PeopleSoft and Murex.
• Deliver minor enhancements: configuration changes, workflow, report and interface changes, plus unit testing and support for user acceptance testing (UAT).
• Support upgrades, patches and releases, and assess the effect of SWIFT standards changes on Quantum.
• Manage escalations with FIS and other vendors.
• Create and maintain SOPs, runbooks and known-error documentation, and help with knowledge transfer during transition.
• Work within segregation-of-duties, audit-trail and internal financial control requirements.
• Help identify and deliver quarterly service improvements, including automation.

Core requirements (must have)

• 10+ years of IT experience in banking or financial services, including at least 4-5 years hands-on with FIS Quantum in a support, maintenance or implementation role.
• Strong functional knowledge of treasury cash management: cash positioning, payments, bank account management, reconciliation and cash accounting.
• Hands-on Quantum configuration and troubleshooting, including static data, workflows, batch processing and interfaces.
• Experience with SWIFT payment messaging (MT103, MT202, MT9xx) and ISO 20022 (MX) messages.
• Solid SQL skills (Oracle and/or SQL Server) for investigating issues, analysing data and reporting.
• Experience in ITIL-based production support: incident, problem and change management, and working to service levels.
• Understanding of financial controls: segregation of duties, audit trails and payment approval controls.
• Strong communication skills and confidence working directly with Treasury business users.

Good to have

• Experience with Quantum version upgrades or a database migration from Oracle to SQL Server.
• FIS PIM / Intellitracs (payment exceptions and investigations).
• SWIFT Alliance Access or Gateway, Bottomline GTExchange, or other message translation and routing tools.
• IBM MQ integration and monitoring.
• Other treasury or cash management platforms such as Kyriba, Murex, Summit or SAP Treasury.
• Scripting (Python, Linux shell) or .NET/Java for automation and interface support.
• Experience with ServiceNow or a similar ITSM tool.
• Knowledge of SWIFT Customer Security Programme (CSP) controls.
• Background with multilateral development banks, central banks or large corporate treasuries.
• Relevant certifications such as ITIL, SWIFT or FIS product training.