Senior Technical Manager

Job Summary

• Own the end-to-end lifecycle for complex enterprise payment programmes, from discovery and chartering through design, build, testing, rollout, operational readinessand stabilisation.

• Develop integrated programmeplans, milestones, budgets, resource models, governance routinesand measurable success criteria.

• Lead delivery across multiple product teams, business functions, vendors, geographiesand time zones, while maintainingclear accountability for outcomes.

• Partner with architects and engineering leaders on solution reviews, technical feasibility, integration patterns, non-functional requirementsand implementationsequencing.

• Drive delivery of payment capabilities such as authorisation, capture, settlement, refunds, chargebacks, tokenisation, payment gateway integration, reconciliationand transaction monitoring.

• Manage cross-programmedependencies across commerce, point-of-sale, order management, finance, fraud, security, dataand customer experience platforms.

• Identify, assessand actively manage programmerisks, issues, assumptions, decisionsand dependencies; establishtimelyescalation and resolution paths.

• Coordinate test strategy and release readiness across functional, integration, regression, performance, security, resilienceand production validation activities.

• Ensure operational readiness through support models, monitoring, alerting, runbooks, incident response, vendor supportand business continuity planning.

• Provide concise, transparent reporting to sponsors, stakeholders and senior leadership, including deliveryhealth, financials, risks, decisionsand business impact.

• Contribute to strategic roadmaps, portfolio reviews, investment planningand prioritisationfor enterprise payment capabilities.

• Drive continuous improvement in programmegovernance, delivery flow, automation, quality, communicationand resource efficiency.

Key Responsibilities

• Initiates, plans, controls, and implements medium to large cross-divisional, multi-year projects utilizing Lululemon’s project management practices
• Ensures overall deliverables are completed, including project charter, plan, schedule, requirements, design, development, testing, implementation, policies and procedures, standards, contracts, risks, and issues resolutions
• Plans projects in detail, develops and manages project budgets, organizes project teams and works with resource managers to coordinate and align resource needs
• Identifies, evaluates, and proactively manages cross-project interdependencies
• Manages progress of efforts and communicates status to sponsors, stakeholders on a regular basis and to senior leadership as needed
• Participates in strategic roadmap planning and may facilitate and provide materials for portfolio review meetings
• Excellent communication skills, able to flex style and work with all levels within the organization from individual contributors to Executives
• Proactively identify opportunities and contribute to continuous business process improvement efforts to help streamline and standardize workflow, communication, and resource efficiencies utilizing relative process improvement techniques and methodologies.
• Ensures smooth implementation of new technologies and vendor integrations by using their expertise on their assigned domains and interfaces
• May conduct technical walkthroughs with software engineers to ensure technical feasibility and standards across departments.
• Collaborates with operations support and other teams to ensure robust production operations

Skill Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related technical field, or equivalent practical experience.

• Minimum 10 years of progressively responsible experience delivering complex technology initiatives, including 10+ years in project or programmemanagement.

• Demonstrated experience delivering large, cross-functional programmesthrough the full software development lifecycle.

• Hands-on experience in enterprise payments, retail payments, payment gateways, payment orchestration, merchant acquiringor related financial transaction platforms.

• Experience creating and executing implementation strategies for complex, highly integrated and business-critical systems.

• Strong understanding of Agile, Waterfall, DevOpsand Lean delivery practices, with the judgement to apply the right approach for the programmecontext.

• Ability to lead technical discussions involving APIs, event-driven integrations, distributed systems, cloud platforms, databasesand high-availability services.

• Experience estimating effort and impact, managing budgets and capacity, and influencing technical and business decisions.

• Strong relationship, organisationalchange, facilitation, negotiationand conflict-resolution skills.

• Excellent written, verbaland presentation skills, with the ability to communicate effectively from engineering teams to executive leadership.

• Proven ability to manage competing priorities with urgency, disciplineand attention to detail.

Other Requirements