Senior Tester

Job Summary

Senior Lab Operations Technician - E1.2

Provides advanced support for lab infrastructure, client systems, and deployment projects. Leads complex troubleshooting efforts, mentors junior technicians, and ensures operational excellence across lab environments

Key Responsibilities

• Manage and prioritize support tickets while ensuring SLA compliance.
• Perform advanced troubleshooting of hardware, firmware, operating system, and network issues.
• Recover and repair systems experiencing KVM, DUT, debugger, or connectivity failures.
• Execute complex hardware and software upgrades.
• Deploy and validate client, server, and lab infrastructure systems.
• Configure KVMs, PDUs, UDP/ADP devices, networking equipment, and remote-access solutions.
• Support lab expansion and infrastructure buildouts.
• Analyze recurring issues and recommend preventive solutions.
• Maintain technical documentation and standard operating procedures.
• Train and mentor junior technicians.

Coordinate with engineering teams on client deployment and recovery efforts

Skill Requirements

• Strong hardware, firmware, and operating system troubleshooting skills.
• Networking experience including DHCP, static IPs, switches, and cable validation.
• Experience with lab infrastructure and remote management tools.
• Ability to lead troubleshooting efforts and root-cause analysis.

Other Requirements

• Strong communication and stakeholder management skills.