Service Delivery Manager

Job Summary

Location: Chennai & Noida (India)

Should have 7+ years of relevant experience that includes:

• Strong Knowledge in Data Security DLP (Zscaler Cloud DLP, Forcepoint Endpoint DLP,Proofpoint Email DLP & Microsoft Purview Web DLP)
• Strong Knowledge in Symantec & Crowdstrike
• Expertise in designing and implementing McAfee DLP solutions McAfee ENS Encryption, TIE, DXL, ATD & Advanced knowledge about Data classification including.

McAfee DLP Discover

McAfee DLP Monitor

McAfee DLP Prevent

McAfee Host DLP and network DLP appliance

McAfee Device Control

Key Responsibilities

• Advance knowledge of McAfee ePo Platform in large Enterprises
• Integration of DLP with SIEM

• An Excellent knowledge in Data Privacy and Protection concepts.
• Experience in design and implementation of Data Protection technologies like DLP Database or File or Email Encryption or Data Masking Test Data Masking or Dynamic Data Masking PKI
• Should have experience in integrating data protection solutions with other security solutions and business intelligence solutions.
• Deploy Software/Firmware updates and Patches
• Should have good product understanding and problem-solving capability

• Excellent knowledge of PCI DSS and ERM compliance and standard
• Ensure protection of networks, systems, and applications by enforcement of DLP security policy and through use of systematic DLP event analysis
• Policy exception configuration as per business requirement
• Monitor DLP information security alerts though the use of available DLP tools to respond, triage, and escalate as needed.
• Analyze event/alert patterns to properly interpret and prioritize threats with available DLP tools and other data protection devices.

Skill Requirements

• Identify trends and drive requirements aimed at improving and enhancing existing data loss prevention detection policies.
• Provide support to projects that enhance reporting, workflow, change/incident/problem management.
• Provide technical advice and input for the support of integrated security systems and solutions.
• Interface with clients in the strategic design process to translate security and business requirements to improve the efficiency of daily tasks, monitoring, and processes with innovative ideas
• Perform the Root Cause Analysis

• Product related problem management, bug-fixes
• Coordinate with OEM for support issues

Soft skills

• Should have good verbal/written communication skills
• Should be willing to work in 24x7 environments

• From time to time travel opportunities may be assigned
• Incumbent should carry continual system improvement mindset and able to demonstrate in work.
• Client facing technical analysis report and presentation skill
• Capable to support and mentor team

Other Requirements