Service Delivery Manager

Job Summary

OneIdentity L2 - JD

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Work Experience: 5 to 8 Years

Work Location:

Technology Stack: OneIdentity Stack

Job Overview: The One Identity L2 Support Engineer plays a crucial role in ensuring the smooth operation and security of the One Identity Manager platform within an organization. This position is responsible for advanced troubleshooting, issue resolution, and providing expert-level support for complex technical problems related to One Identity solutions.

Key Responsibilities

Key Responsibilities:

• Act as a Subject Matter Expert and escalation point for complex technical issues related to the One Identity Manager platform.
• Troubleshoot and resolve issues escalated beyond L1/L2 support, often involving deep system knowledge and advanced debugging techniques.
• Provide day-to-day administration, configuration, and support of the One Identity Manager platform.
• Perform system/job queue monitoring, patching, and upgrades of the One Identity Manager environment.
• Manage dynamic role and policy configurations within One Identity Manager.
• Handle bulk data imports, reports, and minor bug fixes related to the platform.
• Document changes and standard operating procedures to ensure consistent and efficient support.
• Contribute to automation and continuous improvement initiatives related to the One Identity platform.
• Participate in release testing and quality assurance activities for One Identity solutions.
• Provide leadership, mentorship, and technical guidance to Level 1 engineers.

Skill Requirements

Required Skills and Experience:

• Strong experience (typically 3-5+ years) working with One Identity Manager.
• In-depth knowledge of One Identity Manager features, including workflows, job chains, role models, attestation, and connectors.
• Proficiency in SQL Server and PowerShell scripting for administration and automation tasks.
• Familiarity with identity and access management (IAM) principles and best practices.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
• Experience in an agile environment and familiarity with tools like Jira.

Excellent communication and interpersonal skills, with the ability to effectively communicate with technical and non-technical audiences

Other Requirements

Desired Skills and Experience:

• Experience with other identity management solutions or related technologies.
• Knowledge of Active Directory and Azure Active Directory (Microsoft Entra ID).
• Understanding of security best practices and compliance frameworks relevant to identity management.
• Experience with cloud platforms and technologies, particularly as they relate to identity management.