Service Delivery Manager (DFS)

HCLTech • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • 2 days ago
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Confirmed on the employer's own hiring board on Sep 27, 2026. First seen by Alion on Sep 25, 2026.

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HCLTech

HCLTech is a major Indian multinational information technology (IT) services and consulting company headquartered in Noida, Uttar Pradesh. Spun off from the original HCL Group in 1991, it ranks as one of India's largest technology companies alongside firms like TCS, Infosys, and Wipro.
hcltech.com • HQ: Noida, India • Systems Integrators • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • 5000+ employees • Est. 1976
Tech stack of HCLTech

Job Summary

Is responsible for P&L of the engagement, ensuring all escalations are resolved as per agreed norms, provide reports & services as per SOW; and, implement various initiatives takenupfor Profit Improvement Plan.

Key Responsibilities

1. To anchor process improvement/compliance (human error reporting) and other organizational initiatives (automation , Lean IT implementation)

2. To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of margin are met.

3. To guide, manage, develop, engage the team thereby ensuring employee retention

4. To ensure customer engagement / satisfaction and referenceability

5. To ensure upskill/ creation of resources through internal academies/ trainings and growth rotation

Skill Requirements

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Other Requirements

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