Service Delivery Manager (DFS)

Job Summary

Senior Level Project/Program Manager

Senior Project Manager is in charge of schedules, budgets, resources and deliverables for project. Monitors teams to make sure goals and objectives are being kept. Knowledge of larger landscape without neglecting granular details while tracking project health, staying alert for risk and resolving issues as they arise. Maintains standards and monitors scope with project quality.

Responsibilities

• Oversees strategic plan, monitoring and adapting as needed
• Creates project plans
• Maintains project objectives
• Monitors production and quality to customer/stakeholder/sponsor standards
• Identifies and resolves issues and risks
• Reports on project progress, offers viable solutions and opportunities as they arise
• Implements change practices
• Manages resources to make sure schedule is on track
• Portfolio management
• Lead meetings and set expectations for project team
• Maintain budget
• Reporting on projects and portfolios

Competencies

• Bachelor’s degree required; masters preferred
• 10+ years experience in project management, especially larger projects with established firms and Overall 15+ years exp.
• PMP certification required; PMO experience preferred
• Experience in Agile teams
• Proven leadership skills
• Expertise in conflict resolution
• Analytical and strong organizational skills, with excellent verbal and written ability
• Proficiency with related software tools including but not limited to MS Project, MS Excel, etc.

Soft skills

Excellent communication and conversation skills (Verbal and Written)

Good documentation skills

Good working knowledge of MS OFFICE (Including and Visio)

Should have a great customer handling skills

Able to handle unforeseen situations

Can drive HCL’s value and its methodology

Be highly organized and a good multi-tasker.

Detail-oriented

(1.) To effectively manage cross functional teams to complete requirement analysis, solution identification, plan/ lead project deliverables (2.) To ensure customer satisfaction for project deliverable quality and security norms (3.) To prepare and submit weekly project status reports to confirm project progress to the customer (4.) To ensure that the project solutions/deliverables adhere to project framework and methodology compliance (5.) To analyse and submit financial reports of the project to the customer

Key Responsibilities

Senior Level Project/Program Manager

Senior Project Manager is in charge of schedules, budgets, resources and deliverables for project. Monitors teams to make sure goals and objectives are being kept. Knowledge of larger landscape without neglecting granular details while tracking project health, staying alert for risk and resolving issues as they arise. Maintains standards and monitors scope with project quality.

Responsibilities

• Oversees strategic plan, monitoring and adapting as needed
• Creates project plans
• Maintains project objectives
• Monitors production and quality to customer/stakeholder/sponsor standards
• Identifies and resolves issues and risks
• Reports on project progress, offers viable solutions and opportunities as they arise
• Implements change practices
• Manages resources to make sure schedule is on track
• Portfolio management
• Lead meetings and set expectations for project team
• Maintain budget
• Reporting on projects and portfolios

Competencies

• Bachelor’s degree required; masters preferred
• 10+ years experience in project management, especially larger projects with established firms and Overall 15+ years exp.
• PMP certification required; PMO experience preferred
• Experience in Agile teams
• Proven leadership skills
• Expertise in conflict resolution
• Analytical and strong organizational skills, with excellent verbal and written ability
• Proficiency with related software tools including but not limited to MS Project, MS Excel, etc.

Soft skills

Excellent communication and conversation skills (Verbal and Written)

Good documentation skills

Good working knowledge of MS OFFICE (Including and Visio)

Should have a great customer handling skills

Able to handle unforeseen situations

Can drive HCL’s value and its methodology

Be highly organized and a good multi-tasker.

Detail-oriented

(1.) To effectively manage cross functional teams to complete requirement analysis, solution identification, plan/ lead project deliverables (2.) To ensure customer satisfaction for project deliverable quality and security norms (3.) To prepare and submit weekly project status reports to confirm project progress to the customer (4.) To ensure that the project solutions/deliverables adhere to project framework and methodology compliance (5.) To analyse and submit financial reports of the project to the customer

Skill Requirements

Senior Level Project/Program Manager

Senior Project Manager is in charge of schedules, budgets, resources and deliverables for project. Monitors teams to make sure goals and objectives are being kept. Knowledge of larger landscape without neglecting granular details while tracking project health, staying alert for risk and resolving issues as they arise. Maintains standards and monitors scope with project quality.

Responsibilities

• Oversees strategic plan, monitoring and adapting as needed
• Creates project plans
• Maintains project objectives
• Monitors production and quality to customer/stakeholder/sponsor standards
• Identifies and resolves issues and risks
• Reports on project progress, offers viable solutions and opportunities as they arise
• Implements change practices
• Manages resources to make sure schedule is on track
• Portfolio management
• Lead meetings and set expectations for project team
• Maintain budget
• Reporting on projects and portfolios

Competencies

• Bachelor’s degree required; masters preferred
• 10+ years experience in project management, especially larger projects with established firms and Overall 15+ years exp.
• PMP certification required; PMO experience preferred
• Experience in Agile teams
• Proven leadership skills
• Expertise in conflict resolution
• Analytical and strong organizational skills, with excellent verbal and written ability
• Proficiency with related software tools including but not limited to MS Project, MS Excel, etc.

Soft skills

Excellent communication and conversation skills (Verbal and Written)

Good documentation skills

Good working knowledge of MS OFFICE (Including and Visio)

Should have a great customer handling skills

Able to handle unforeseen situations

Can drive HCL’s value and its methodology

Be highly organized and a good multi-tasker.

Detail-oriented

(1.) To effectively manage cross functional teams to complete requirement analysis, solution identification, plan/ lead project deliverables (2.) To ensure customer satisfaction for project deliverable quality and security norms (3.) To prepare and submit weekly project status reports to confirm project progress to the customer (4.) To ensure that the project solutions/deliverables adhere to project framework and methodology compliance (5.) To analyse and submit financial reports of the project to the customer

Other Requirements

SDM