Sr Administrator (Support & Operations)

Job Summary

• Technical Competencies

  • Atlassian Jira Cloud Administration
  • Jira Service Management (JSM)
  • Jira Automation
  • Workflow Design & Governance
  • REST APIs
  • Webhooks
  • Confluence Administration
  • Agile Project Management
  • Dashboard & Reporting
  • User Access Management
  • Incident & Service Request Management

  5+ years of hands-on experience with Atlassian Jira Administration.

• Strong expertise in Jira Cloud Administration.
• Experience with Jira Automation and workflow customization.
• Knowledge of Agile, Scrum, Kanban, and SAFe frameworks.
• Experience in permission schemes, security schemes, and project configurations.
• Strong troubleshooting and operational support capabilities.
• Experience with Jira Cloud REST APIs and Webhooks.
• Advanced dashboard and reporting skills.

Preferred

• Administration experience with Confluence Cloud.
• Experience integrating Jira with Azure DevOps, ServiceNow, GitHub, or CI/CD tools.
• Knowledge of Atlassian Access and SSO implementations.
• Basic scripting knowledge (Python, Groovy, PowerShell, JavaScript).
• Experience with marketplace applications such as ScriptRunner, JMWE, Insight/Assets, Tempo, or Structure.

Key Responsibilities

Role Summary

We are seeking an experienced Atlassian Jira Cloud Administrator to manage, optimize, and automate Jira Cloud environments across enterprise teams. The ideal candidate will be responsible for Jira administration, platform operations, workflow governance, automation implementation, user management, integrations, and continuous improvement of Agile delivery processes.

Key Responsibilities

Jira Cloud Administration

• Administer and maintain Atlassian Jira Cloud platform.
• Configure and manage company-managed and team-managed projects.
• Create and maintain workflows, workflow schemes, screens, issue types, field configurations, permission schemes, notification schemes, and security schemes.
• Manage users, groups, roles, and access permissions.
• Ensure platform compliance, governance, and security standards.

Jira Operations & Support

• Provide L2/L3 support for Jira-related issues.
• Troubleshoot project configuration, workflow, permission, and automation-related issues.
• Monitor platform performance and ensure service availability.
• Perform regular audits, cleanup activities, and configuration reviews.
• Support Agile teams, Scrum Masters, Product Owners, and stakeholders.

Jira Automation

• Design, develop, and maintain Jira Automation rules.
• Automate ticket lifecycle management, notifications, approvals, SLA tracking, escalations, and project governance.
• Build advanced automation using smart values, conditional logic, scheduled triggers, and webhooks.
• Optimize automation solutions to improve operational efficiency and reduce manual effort.
• Document automation use cases and maintain governance standards.

Integrations

• Integrate Jira Cloud with:
• Confluence Cloud
• Bitbucket
• Microsoft Teams
• Azure DevOps
• ServiceNow
• CI/CD platforms
• Third-party applications via REST APIs and Webhooks
• Support data synchronization and workflow integration initiatives.

Reporting & Governance

• Create and maintain dashboards, reports, gadgets, and executive-level metrics.
• Develop project health, KPI, SLA, and operational reporting.
• Ensure adherence to Jira platform governance and best practices.
• Support audits and compliance requirements.

Skill Requirements

Other Requirements