Support Engineer

HCLTech • English • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • Bachelor's Degree • SQL • 1 day ago
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Location
In office

Confirmed on the employer's own hiring board on Oct 1, 2026. First seen by Alion on Sep 30, 2026.

Overview
Company
Impact
Profile match

HCLTech

HCLTech is a major Indian multinational information technology (IT) services and consulting company headquartered in Noida, Uttar Pradesh. Spun off from the original HCL Group in 1991, it ranks as one of India's largest technology companies alongside firms like TCS, Infosys, and Wipro.
hcltech.com • HQ: Noida, India • Systems Integrators • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • 5000+ employees • Est. 1976
Tech stack of HCLTech

Job Summary

"Description

Digital Services - Manning approval - 2026-191

  • Monitor VGCS Applications and Solution services.
  • Be available and communicate with end users via telephone and email
  • Respond to and handle calls by phone or email in a professional and efficient manner
  • Attend to functional and technical questions and issues that arise within the applications supported
  • Register and Diagnose every call/mail in case management tool by following predefined policies and procedures
  • Follow up and seek solutions for application issues - follow ups with End users, Business and with different support teams
  • Be responsible for effectively and efficiently managing the relationship with end users
  • Follow defined escalation path for unresolved issues
  • Take necessary actions to expedite the resolution process
  • Provide or communicate the appropriate solution to the customer in a timely manner
  • Adhere to predefines SLAs
  • Bachelor degree in computer science or related field
  • Excellent spoken and written skill in English
  • 0-1 years of Technical Support/Application support experience
  • Working knowledge on executing/writing basic SQL queries
  • Basic programming skills in any technology
  • Open to work in shifts - 24x7
  • Excellent communication, phone etiquettes and interpersonal skills

Self-initiative, pro-active, hardworking, good attitude and be a team player"

Key Responsibilities

"Description

Digital Services - Manning approval - 2026-191

  • Monitor VGCS Applications and Solution services.
  • Be available and communicate with end users via telephone and email
  • Respond to and handle calls by phone or email in a professional and efficient manner
  • Attend to functional and technical questions and issues that arise within the applications supported
  • Register and Diagnose every call/mail in case management tool by following predefined policies and procedures
  • Follow up and seek solutions for application issues - follow ups with End users, Business and with different support teams
  • Be responsible for effectively and efficiently managing the relationship with end users
  • Follow defined escalation path for unresolved issues
  • Take necessary actions to expedite the resolution process
  • Provide or communicate the appropriate solution to the customer in a timely manner
  • Adhere to predefines SLAs
  • Bachelor degree in computer science or related field
  • Excellent spoken and written skill in English
  • 0-1 years of Technical Support/Application support experience
  • Working knowledge on executing/writing basic SQL queries
  • Basic programming skills in any technology
  • Open to work in shifts - 24x7
  • Excellent communication, phone etiquettes and interpersonal skills

Self-initiative, pro-active, hardworking, good attitude and be a team player"

Skill Requirements

Other Requirements

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