Team Lead-Voice
Smart Apply
Similar jobs
Salary
≈ $33k – $74k per year (Estimated)
Location
In office (São Paulo)
Seniority
Staff
Confirmed on the employer's own hiring board on Oct 21, 2026. First seen by Alion on Oct 19, 2026.
Overview
Company
Impact
Profile match
HCLTech is a major Indian multinational information technology (IT) services and consulting company headquartered in Noida, Uttar Pradesh. Spun off from the original HCL Group in 1991, it ranks as one of India's largest technology companies alongside firms like TCS, Infosys, and Wipro.
Job Summary
Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness
Key Responsibilities
- Manage the team performance and career development of the team
- Own and create performance improvement plans
- Act as escalation point and take immediate action during call spikes to ensure proper coverage
- Ensures initial and ongoing training are complete and updated with latest content
- Performance management of all representatives
Skill Requirements
- Customer service/customer operations experience
- Proven ability to build, manage and foster a team oriented environment
- Excellent written and spoken communication skills
Other Requirements
Free account
Stop reading job ads. Get the ones that fit.
One free account turns this page into a shortlist built around your stack, your level and your pay.
Match on every job. Stack, seniority, pay and location, scored against your profile.
1,901,130 open roles. Read straight off company career pages, refreshed every day.
Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.
3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.
Free forever. No card. Under a minute.
Recommended for you based on this role
Management
Similar stack
Same company
São Paulo
Apply
Hydraulic Systems Engineering Manager
2 days ago
≈ $33k – $74k per year (Estimated) • Hybrid • Full-Time • 1+ year exp • Bachelor's Degree • São José dos Campos
SpaceTech
DO-160
Apply
Clinical Team Lead
1 month ago
≈ $37k – $84k per year (Estimated) • In office • Full-Time • 3+ years exp • Bachelor's Degree • São Paulo
DevOps
GCP
Apply
GERENTE DE PROJETOS DE PLATAFORMA ANTIFRAUDE
4 hours ago
≈ $27k – $75k per year (Estimated) • In office • Osasco
Apply
Apply
Hybrid • Full-Time • São Paulo
Analytics
Power BI
Apply
Apply
Analista de Estruturação Sênior – DCM
7 hours ago
≈ $35k – $104k per year (Estimated) • Hybrid • Full-Time • São Paulo
Python
Apply
In office • Part-Time • High School Diploma • São Paulo
Apply
Hybrid • Full-Time • São Paulo
SQL
Analytics
Power BI
ETL/ELT
SSIS
Apply
This is one of many
1,901,130 more open roles from verified company boards, updated every day.