Technical Support Specialist

Job Summary

Robotic Lab Operations

We are looking for a hands-on and highly motivated individual to support growing robotics operations in our Kings Cross lab. In this role, you will work on various operations projects to help scale our workflows, organise our space and lead the end-to-end deployment of new robotic platforms.

Who We Are Looking For

• A Self-Starter

• This is a fast paced environment, we need to know that you’re ready to dive in and put together plans that can be executed.

• Hands On Approach

• You love building a plan on paper, but you get even more excited about rolling up your sleeves to execute it physically.

• A Change-Maker

• We are continuously looking to improve the team and each other so we are looking to bring someone in who can continuously look to bring positive changes to the group.

• Supportive by Nature

• We all encounter challenges and provide mutual support to each other - job titles don't matter when we work together to achieve a common goal.

• Communication

• You will need to be able to communicate clearly to our team and stakeholders on the status of work and timelines for completion.

Key Responsibilities

Role Responsibilities

• End-to-End Rollouts: Lead the planning, coordination, and physical execution of bringing new robotic platforms into and out of the facility.

• Logistics Management: Coordinate vendor deliveries, unboxing, and physical setup while ensuring minimal disruption to the existing workspace.

• Cross-Functional Alignment: Collaborate with engineers to ensure facility floor plans are agreed upon and infrastructure requirements (power, network, space) are met before arrival.

• Requirement Tracking: Ensure all operational and technical requirements for each robotic platform are explicitly documented.

• Space Readiness: Maintain a world-class, organized, and safety-compliant lab space ready for daily engineering and research use.

• Workshop Operations: Work in our workshop, ensure the space is organised, safe and is working to enable our research.

• Strategic Improvements: Identify bottlenecks in deployment or lab workflows and develop strategies to improve efficiency, safety, and uptime.

• Global Alignment: Aligning with our other sites across the US, ensuring no misalignment of the technical data.

This is a full time on-site position.

Skill Requirements

• Operations experience working as a (or with) hardware engineers in a robotics deployment environment.

• Proven experience in a start-up or faced paced R&D environment.

• Program management experience across operations.

• Workshop management & H&S experience

• Excellent written and verbal communication skills, with a keen eye for detail.

• Proficiency in the Google Suite (docs, sheets)

Other Requirements