Track Lead - ServiceNow,JavaScript

Job Summary

Candidate should have good Admin/Configuration/Development level knowledge of:-

• Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM
• User Administration: - Creation of user, roles, assignment groups.
• Reporting: - Import or export of data.
• Development of Form Customization, Business Rule, Client Script.
• Understanding of ITIL Concepts.

• Creating Service Requests
• Hands on experience with client scripts and business rules.
• Content Management: - developing ESS page.
• Hands on with UI Actions / UI policy / Access Control Lists, etc.
• Overview of integration:- LDAP integration and Overview of Web-services.
• Use of Record producers to create Incident and Problem.
• Update sets to move customization from Dev. to Production Instance.
• Workflow editor to design workflow of various modules and for triggering of various events.

• Content Management: - developing ESS page.
• Writing various Server side scripts using Script Includes.
• Configured License Management module for necessary Compliance check.
• Used ACL’s for controlling the security mechanism in Service Now
• Domain Separation and designing the Process and data flow within various domains
• Experience with Web technologies/AJAX
• Developing Composite Service Requests within Service catalog Module
• Experience in different Integrations using web-services / MID Server, etc.
• Configuring complex reports
• Understanding and debugging of system logs

Key Responsibilities

ServiceNow development experience

• Core Applications (Incident / Request / Change / Problem)
• Service Portal
• CMDB
• Expert in JavaScript
• System integration experience using web services and other web-based technologies
• such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Experience with Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
• Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs
• Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup

Skill Requirements

and Integration of ServiceNow to Other Applications

• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
• Custom UI Changes with the usage of Web Technologies such as DOM, HTML changes.
• Experience with working on email notifications in ServiceNow.
• Experience presenting and conducting demo reviews with client stakeholders
• Proficiency working with Update Sets and Scoped Applications
• Knowledgeable about ServiceNow Development Best Practices
• Minimum ServiceNow CSA certified.
• ITIL certification / CIS/ CAD ServiceNow certification is an advantage.

Other Requirements

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