Track Manager - IAM Operations

Job Summary

Cybersecurity IAM (Identity & Access Management) SME Engineer with 9+ years of experience in IAM operations, administration, governance, and security. Responsible for designing, administering, troubleshooting, and optimizing IAM platforms, managing identity lifecycle processes, privileged access controls, access governance, compliance requirements, major incident resolution, and security operations support.

Key Responsibilities

Administer and support enterprise IAM, SSO, MFA, and Access Governance solutions.

• Manage user lifecycle processes including provisioning, de-provisioning, role management, and access reviews.
• Implement and maintain authentication, authorization, and identity federation services.
• Manage Privileged Access Management (PAM) controls and privileged account governance.
• Troubleshoot complex identity, authentication, authorization, and access-related issues.
• Lead IAM-related major incident resolution and conduct Root Cause Analysis (RCA).
• Perform IAM platform upgrades, integrations, and security hardening activities.
• Execute periodic access certifications, segregation of duties (SoD) reviews, and compliance audits.
• Integrate IAM solutions with Active Directory, Azure AD/Entra ID, cloud platforms, business applications, and security tools.
• Develop automation workflows and access management processes.
• Support regulatory, audit, and compliance requirements.
• Provide L3 technical support and guidance to IAM operations teams.

Skill Requirements

Strong hands-on experience with Identity & Access Management (IAM) platforms.

• Expertise in SSO (Single Sign-On), MFA (Multi-Factor Authentication), Federation, and Access Governance.
• Experience with Microsoft Entra ID (Azure AD), Active Directory, LDAP, SAML, OAuth, and OpenID Connect.
• Experience with enterprise IAM solutions such as SailPoint, Saviynt, Okta, Ping Identity, CyberArk, BeyondTrust, or Microsoft Entra ID.
• Strong knowledge of Privileged Access Management (PAM) and role-based access control (RBAC).
• Experience with Identity Governance & Administration (IGA) processes.
• Knowledge of compliance frameworks such as SOX, ISO 27001, NIST, PCI-DSS, HIPAA, or equivalent.
• Experience with IAM automation, APIs, PowerShell, and scripting.
• Strong troubleshooting, incident management, RCA, and change management skills.
• Excellent stakeholder management, documentation, and communication skills.

Other Requirements

NA