Track Manager - VMware vSphere & vCenter, VMware vSAN

Job Summary:

Storage SME / Senior Storage Engineer (L3) with 9+ years of experience in enterprise storage administration, engineering, and production support across SAN, NAS, block, file, and cloud storage environments. Responsible for storage monitoring, provisioning, device patching, performance optimization, capacity reporting, complex incident resolution, SLA-based ticket remediation, upgrades, migrations, high availability, disaster recovery, and technical leadership.

Key Responsibilities:

• Lead administration and support of enterprise SAN, NAS, block, file, and cloud storage platforms.
• Monitor storage usage, availability, capacity, performance, latency, IOPS, throughput, and hardware health.
• Manage storage provisioning, LUN creation, volume management, allocation, expansion, migration, and reclamation.
• Plan and execute storage device patching, firmware/software upgrades, lifecycle maintenance, and post-change validation.
• Lead storage performance management, bottleneck analysis, tuning, and optimization.
• Prepare storage capacity, utilization, growth-trend, and forecast reports.
• Proactively identify capacity risks and recommend expansion, optimization, or reclamation actions.
• Troubleshoot complex storage connectivity, multipathing, performance, replication, SAN fabric, and availability issues.
• Ensure remediation of storage incidents, service requests, and problem tickets within agreed SLAs.
• Lead critical storage incidents and perform detailed Root Cause Analysis (RCA).
• Manage storage snapshots, replication, cloning, recovery, and data-protection activities.
• Design and support SAN zoning and host-to-storage connectivity.
• Support storage integration with VMware, Windows, Linux, databases, backup, and cloud platforms.
• Support storage migrations, consolidation, technology refresh, High Availability, and Disaster Recovery initiatives.
• Develop storage automation using PowerShell, Python, Ansible, Shell scripting, or vendor APIs.
• Coordinate with Server, Virtualization, Backup, Database, Cloud, Network, Cybersecurity, and OEM teams.
• Provide technical guidance and escalation support to L1/L2 storage engineers.
• Maintain storage standards, SOPs, runbooks, technical documentation, and knowledge articles.

Skill Requirement:

• Extensive hands-on experience in enterprise storage administration and engineering.
• Strong expertise in storage usage monitoring, provisioning, management, and optimization.
• Experience performing storage device patching, firmware upgrades, and lifecycle maintenance.
• Advanced knowledge of storage performance management, capacity planning, forecasting, and reporting.
• Strong experience remediating storage incidents and service requests within defined SLA timelines.
• Advanced knowledge of SAN, NAS, Fibre Channel, iSCSI, NFS, and SMB/CIFS.
• Hands-on experience with storage platforms such as Dell EMC, NetApp, Pure Storage, Hitachi Vantara, HPE, IBM Storage, or equivalent.
• Strong knowledge of Brocade and/or Cisco MDS, SAN fabric administration, and zoning.
• Experience with LUNs, volumes, storage pools, snapshots, replication, cloning, deduplication, and storage reclamation.
• Strong understanding of High Availability, backup/recovery, replication, and Disaster Recovery.
• Experience supporting VMware, Windows, Linux, database, and backup environments.
• Exposure to AWS, Azure, and/or GCP cloud storage services.
• Experience with storage monitoring, capacity-management, and performance-analysis tools.
• Experience with automation using PowerShell, Python, Ansible, Shell scripting, or REST APIs.
• Strong knowledge of Major Incident, Problem, Change, Capacity, and Configuration Management.
• Strong RCA, technical leadership, documentation, stakeholder management, and vendor-coordination skills.

Other Requirement:

• Extensive hands-on experience in enterprise storage administration and engineering.
• Strong expertise in storage usage monitoring, provisioning, management, and optimization.
• Experience performing storage device patching, firmware upgrades, and lifecycle maintenance.
• Advanced knowledge of storage performance management, capacity planning, forecasting, and reporting.
• Strong experience remediating storage incidents and service requests within defined SLA timelines.
• Advanced knowledge of SAN, NAS, Fibre Channel, iSCSI, NFS, and SMB/CIFS.
• Hands-on experience with storage platforms such as Dell EMC, NetApp, Pure Storage, Hitachi Vantara, HPE, IBM Storage, or equivalent.
• Strong knowledge of Brocade and/or Cisco MDS, SAN fabric administration, and zoning.

Skills

Ansible, Fibre Channel, NAS, NFS, PowerShell, Python, REST APIs, SAN, VMware, VSphere, iSCSI, vCenter, vSAN