Amazon Connect Developer/Consultant

Are you passionate about building next-generation cloud contact center solutions? We are looking for experienced Amazon Connect Developers/Consultants to design, implement, and support scalable customer engagement solutions using AWS cloud technologies.

If you have expertise in Amazon Connect, AWS Services, Contact Flows, and Contact Center Integrations, we'd love to hear from you!

Key Responsibilities :

- Design, develop, and implement Amazon Connect contact center solutions.

- Build and maintain Contact Flows, IVR, routing strategies, and queues.

- Integrate Amazon Connect with CRM, ERP, and third-party applications.

- Develop serverless integrations using AWS Lambda and Amazon API Gateway.

- Configure Amazon Lex chatbots and voice bots.

- Monitor system performance and optimize customer experience.

- Troubleshoot production issues and provide ongoing support.

- Collaborate with business stakeholders, architects, and development teams.

Required Skills :

- Amazon Connect

- AWS Lambda

- Amazon Lex

- Amazon API Gateway

- AWS IAM

- Amazon S3

- Amazon DynamoDB

- Amazon CloudWatch

- Contact Flows

- IVR Design

- JavaScript / Python

- REST APIs

- JSON

- AWS Cloud Services

Preferred Skills :

- Salesforce Integration

- ServiceNow Integration

- Amazon Kinesis

- AWS Step Functions

- AWS CloudFormation

- Terraform

- Contact Center Migration

- CI/CD Pipelines

- AWS Certification (Preferred)

Qualifications :

- Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.

- 6 - 12 years of overall IT experience with strong expertise in Amazon Connect and AWS cloud technologies.

Skills

Amazon Connect, AWS, Cloud, IVR, AWS Lambda, API Gateway, Amazon Lex, DynamoDB, Terraform, CI/CD Pipeline