QUALITY RESIDENT ENGINEER CRE (M/F/D)

Job Objective Acts as interface to the customer at the customer facility and gives primary customer quality support. Coordinate communication concerning product issues at customer plant. Moves about the production facility, interfacing with the assembly line and the customer supplier quality organization.

Duties and Responsibilities Acts as interface to the customer at the customer facility and gives primary customer quality support specified product characteristics for products in production to achieve a maximum of customer satisfaction. Analyzes customer product issues on a real-time basis and performs first defects analysis. Interprets testing results.

Interfaces on a timely basis with the customer assembly, logistics and engineering personnel. Monitors and reports daily customer issues. Repairs and re-tests (leak testing, function test and electronic performance testing) defective parts as and when required.

Responsible for organizing the containment and reaction measures for any suspect product at the customer location including supervision of 3rd party staff. Reports status of corrective actions and monitors effectiveness in the customer assembly plant. Responsible for collecting and reporting of quality data.

Responsible for warranty items returned to Hella Production site. Monitors and administers costs associated with customer plant returns. Attends customer meetings and product reviews on a regular basis.

Acts as site coordinator for any new or revised product launches. Makes a circuit of the assembly plant and inventory locations on a daily basis to monitor and report defects. Coordinates the HELLA Quality Resident Workers at the customer site.

Actively participate in development and quality reviews, including feedback from customer / system testing. Visit customer assembly line, support inventory locations - warehouse and report defects. Able to sort and rework suspected parts according work instruction received from Hella Quality Customer Management.