DevOps Engineer

Helpshift • 1 month ago
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Salary
≈ $23k – $58k per year (Estimated)
Location
In office (Pune)
Seniority
Senior · 6+ years exp
Overview
Company
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Helpshift

Helpshift allows mobile apps to offer in-app customer feedback and support. The company is founded by industry veterans who have previously run succesful startups. With offices in San Francisco and Pune, Helpshift has raised more than $13 million from VCs.
helpshift.com • Pune • Bengaluru • Information Technology • Software • Est. 2011

Responsibilities:

  • Infrastructure Ownership: Own Helpshift production services and ensure complete monitoring coverage, troubleshoot and fix production issues.
  • Infrastructure as Code (IaC): Design and maintain scalable GCP infrastructure using Terraform.
  • AI Orchestration & LLMOps: Build deployment pipelines for AI agents, managing vector databases (e. g., Vertex AI Search, Pinecone, Weaviate, ElasticSearch) and model endpoints.
  • Security (DevSecOps): Implement "Security-by-Design, " including IAM least-privilege access, secret management (Secret Manager), and automated vulnerability scanning for AI workloads.
  • CI/CD Excellence: Architect high-velocity pipelines for both traditional microservices and AI model prompts/configurations. Design, implement, and maintain secure CI/CD pipelines for automating deployment, configuration, and testing processes.
  • Cross Cloud Deployment: Establish & Optimise the connectivity among apps deployed in different cloud environments (AWS < > GCP).

Requirements:

  • Relevant experience of 6+ years and above.
  • Expert-level Google Cloud Platform (GCP) administration skills: GKE, Cloud Run, Vertex AI, GCS, NEG, etc.
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