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Patient Care Coordinator
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Salary
≈ $7.5k – $14k per year (Estimated)
Location
In office (Cebu City)
Employment
Full-Time
Confirmed on the employer's own hiring board on Oct 13, 2026. First seen by Alion on Oct 12, 2026. Helpware scores B on the Alion truth index.
Overview
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Helpware is a business process outsourcing company that provides customer support, technical support, back-office, sales, content moderation and patient services, alongside AI implementation and custom software development through its Helpware CX, Helpware AI and Helpware Tech divisions. Incorporated as Helpware Inc. in 2015, it runs about 19 locations with teams in the US, Mexico, Ukraine, Germany, Albania, Poland, Puerto Rico, Guam and the Philippines, including Manila and Cebu. It hires customer service and technical support representatives, patient enrollment specialists, team leaders, telesales agents, recruiters, QA engineers and full stack developers.
Patient Care Coordinators will do the following:
- Assists callers with appointment scheduling, obtaining patient demographics, insurance and financial information.
- Process incoming referrals, verifying benefits, eligibility and authorization for both new and established patients.
- Coordinate and respond to patients' and referring providers’ concerns in a timely manner and ensure patient satisfaction.
- Execute outbound calls or electronic tasks to assist with providing outpatient radiology-related services.
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