Telesales Agent

SALES REPRESENTATIVE (ENG)

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico,

Germany, Albania, Poland, Georgia, Puerto Rico, Uganda, and the Philippines, which

provides Customer Experience & Operational Support for modern companies. Our team

of professionals is driven by the purpose of providing best-in-class value-adding services

to our partners by leveraging our empowered teams, innovative solutions, and

technologies.

What the role is about

As a Sales Representative, your primary responsibility is to provide exceptional

customer service and support. You will be the primary point of contact for customers,

addressing inquiries, resolving issues, and ensuring their satisfaction. This role makes an

incredible impact every day - on our clients, our teams and our company

Required Skills and Qualifications:

• A Bachelor's degree
• Excellent communication skills
• B2 English Proficiency
• Personable - friendly, motivated person, with a passion to serve others.
• Accountable
• Adaptable & Flexible- capable of working flexible hours, and interacting with

other departments to ensure client needs are satisfied.

• An eye for detail
• Motivated
• Time management skills.
• Flexibility
• Computer literacyReceive and make outbound calls to prospective or existing customers to promote products or services.

Sales Representatives will do the following:

• Explain the features and benefits of the products or services being offered.
• Deliver scripted sales pitches to persuade potential customers to purchase or sign up for services.
• Handle customer inquiries and provide detailed information on the company's offerings.
• Obtain and record customer information, including contact details and purchasing preferences.
• Meet or exceed sales and call quotas set by the company.
• Update and maintain customer databases and records.
• Follow up with interested customers to secure sales or schedule appointments for the sales team.
• Handle rejection professionally and maintain a positive attitude.
• Participate in training programs to improve product knowledge and sales techniques