Network Service Delivery Manager
Confirmed on the employer's own hiring board on Nov 5, 2026. First seen by Alion on Apr 11, 2026. Henkel scores A on the Alion truth index.
About this Position Role holds end-to-end accountability for the performance, resilience, and commercial value of SD-WAN, WAN, and carrier services across multiple regions, acting as the primary technical and service counterpart for local IT teams and senior stakeholders. The role owns Day 2 operations under managed services, oversees Day 1 deployment and rollout, and leads Major Incident Management and critical escalations across multiple providers, regions, and time zones. It governs vendor performance through SLA/KPI enforcement, RCA quality control, and risk and compliance management (GDPR, NIS2), leads commercial negotiations on pricing and new agreements, and applies vendor-agnostic architectural expertise to drive automation and continuous service improvement.
What you´ll do Service Provider Management, end-to-end service ownership across regional providers, and multi-provider orchestration (Overlay, underlay..). Escalation Major Incident Leadership, ownership of critical escalations across providers and internal teams, executive-level communication and status reporting, and business impact assessment and prioritization. Operations Service Assurance, service performance monitoring and reporting, support of Root Cause Analysis (RCA) governance and quality control Network Infrastructure Understanding, strong understanding of WAN, ISP, SD-WAN, carrier services, and cloud connectivity, and awareness of enterprise networking (routing, switching, security) Governance, Risk Compliance, risk identification across providers and services, and audit readiness and compliance tracking Stakeholder Communication Management, executive stakeholder engagement (regional/global leadership), and vendor negotiation and conflict resolution.
Automation Service Management Digitization, workflow automation (ServiceNow, ticket orchestration). AI AIOps for Service Assurance, support AI-driven incident detection and correlation. Data Analytics Reporting, support KPI-driven service management (SLAs, MTTR, MTBF).