Salesforce Service Cloud Consultant

Henkel • Cleaning & Household Products • Chemical Manufacturing • 9 days ago
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Location
In office (Bengaluru)

Confirmed on the employer's own hiring board on Oct 21, 2026. First seen by Alion on Jul 9, 2026. Henkel scores A on the Alion truth index.

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Henkel

Henkel is a German multinational chemical and consumer goods company headquartered in Düsseldorf, organised into two business areas, Adhesive Technologies and Consumer Brands, with brands such as Loctite, Persil and Schwarzkopf. Founded in 1876 and listed in the DAX, it operates worldwide, with its North American headquarters in Rocky Hill, Connecticut, and large teams in Stamford, Boulogne-Billancourt, Shanghai, Brussels and Bratislava. Its vacancies include field sales and sector managers, production planners, quality engineers, engineering project managers, R&D and packaging interns, enterprise architects, logistics managers and legal counsel.
henkel.com • HQ: Düsseldorf, Germany • Hair Care Products • Cleaning & Household Products • FMCG & Consumer Brand Groups • Chemical Manufacturing • 1001-5000 employees • Est. 1876
Tech stack of Henkel

About this Position: Manage the Salesforce Service Cloud application, including incident and change management, user support, development team coordination, enhancements, releases, security and compliance, while ensuring system performance and SLA adherence What you’ll do: Responsible for the incident and changing management process Act as application

manager Service cloud Responsible for Level1 user support; escalation to L2 Handle service requests and lead and manage the Henkel Salesforce Service cloud Product (Developers) team Implement enhancements and process changes and act as release/deployment manager Responsible for the IT security and compliance (Access control concept, back up strategy,

etc) Ensure service level agreements (SLAs) are met and monitor performance metrics

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