Sr HR Operations Generalist

What's the role?

As our Sr. HR Operations Generalist, you will be the first point of contact for employees and People Leaders across EMEA, with a primary focus on France, the Netherlands, Germany, Poland, and Finland.

This role combines operational excellence with a continuous improvement mindset. Success in this position is measured primarily by the quality, consistency, and effectiveness of HR support delivered to employees and managers across EMEA, while also contributing to selected process optimization and HR technology initiatives.

Your Responsibilities

• Serve as a senior member of the EMEA People Enablement team, delivering high-quality Tier 0, Tier 1, and Tier 2 HR support across the employee lifecycle, including onboarding, employment agreements, employee changes, absence management, payroll administration, employee relations, and offboarding activities.
• Act as a trusted advisor to employees and People Leaders on HR policies, employment conditions, employee relations matters, and operational HR processes, particularly in France.
• Ensure operational excellence, compliance, accuracy, and a positive employee experience across all HR processes and employee interactions.
• Collaborate closely with Business HR, Talent Acquisition, Payroll, Total Rewards, HRIS, and Legal teams to deliver seamless support across the employee lifecycle.
• Mentor junior team members, share expertise and best practices, and contribute to the ongoing development of the wider People Enablement team.
• Use data, employee feedback, and operational insights to identify opportunities for continuous improvement and service excellence.
• Contribute to process improvement initiatives that simplify work, improve efficiency, and enhance employee experience.
• Partner with HRIS teams to define business requirements, participate in testing activities, and support the implementation of new workflows and system enhancements.
• Support regional and global projects as an operational subject matter expert representing EMEA HR Operations.
• Collaborate with PMO and cross-functional stakeholders on selected transformation initiatives that improve scalability, consistency, and effectiveness across the organization.

About the Team

Our EMEA People Enablement team is part of a connected global People Enablement organization that spans APAC and the Americas. We are a diverse, international team of 10 based in Eindhoven, and together we provide core HR operational support to more than 1,700 employees across 30 countries in EMEA.Around 80% of our employees are expats, creating a truly international environment where no two days are the same. We are transforming the way we work by moving from a hyper-local support model toward a globally aligned operational framework, while keeping employee experience at the center of everything we do.Over the past year, the team has played a key role in the implementation of Oracle HCM and is now focused on optimizing established processes, introducing new workflows, and enhancing system capabilities that were not included in the original go-live scope. We work closely with HRIS and PMO teams to drive process improvements, strengthen global alignment, and increase operational efficiency across the organization.

This role is first and foremost an HR Operations position. While you will contribute to Oracle HCM enhancements, process improvements, and selected transformation initiatives, your primary focus will be delivering exceptional operational support to employees and People Leaders across EMEA. For the foreseeable future, approximately 80% of the role will be dedicated to HR Operations and employee support activities, with 20% focused on projects, continuous improvement, and system enhancements.

Who are you?

You are an experienced HR Operations professional who enjoys delivering excellent employee and manager support in a fast-paced international environment. You are energized by solving operational challenges, ensuring high-quality service delivery, and identifying opportunities to improve the way work gets done.

What You'll Bring

• 8+ years of experience in an HR shared services, HR Operations, or People Enablement environment supporting the EMEA region.
• Experience supporting employees in France and at least one of the following countries: the Netherlands, Germany, Poland, Finland, Spain, or Italy.
• Strong knowledge of EMEA HR operations, labor laws, and best practices, including employment agreements, employee lifecycle processes, absence management, payroll administration, and employee relations.
• Experience providing Tier 0, Tier 1, and Tier 2 HR support to employees and managers.
• Experience working with HRIS platforms and HR technology solutions, including process improvements, workflow enhancements, system testing, and implementation activities.
• Experience contributing to operational excellence, process optimization, or transformation initiatives while maintaining a strong operational focus.
• Strong analytical and problem-solving skills with the ability to assess situations, identify root causes, and develop effective solutions.
• A structured, organized, and detail-oriented way of working.
• The ability to navigate ambiguity, adapt to changing priorities, and maintain focus on delivering high-quality outcomes.
• A collaborative mindset with the ability to build strong partnerships across teams and stakeholder groups.
• High levels of integrity, professionalism, and discretion when handling confidential employee information.
• Proficiency in Excel, HRIS/HRM systems, and HR technology solutions. Experience with Oracle HCM, Microsoft Copilot, and Jira is advantageous.
• Strong verbal and written communication skills in English. Fluency in French is a strong advantage.
• An interest in mentoring colleagues and developing toward future people leadership opportunities.

What Do We Offer?

• Competitive salary and benefits package.
• Annual bonus opportunity.
• 25 vacation days.
• Hybrid working model from our Eindhoven office.
• Flexible working arrangements that support work-life balance.
• Learning and development support through Udemy Business and other development opportunities.
• The opportunity to contribute to global HR transformation initiatives, HR technology innovation, and process optimization projects.
• Exposure to colleagues and stakeholders across EMEA, APAC, and the Americas.
• A collaborative, diverse, and supportive People Enablement team.
• Varied and meaningful work where no two days are the same.
• Career development opportunities within a global People Enablement organization.

Who are we?

Ever checked in somewhere on social media? Ever tracked an online order? You might be using HERE Technologies every single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones and third party apps. We believe that with the right people, we will continue to be a game changer in the technology industry and improve the daily lives of people around the world. Find out more by watching the video below or going HERE.

As part of HERE Technologies employment process, candidates will be required to successfully complete a pre employment screening process. This offer and any related claims are subject to the successful completion of a pre employment screening.

This will involve employment, education, and criminal verification if applicable. HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

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