IT Systems Engineer

IT Systems Engineer
Salary Package: €38,000 to €42,000
Hybrid Working Arrangement

About Our Client

Heroix is collaborating with an established organisation in the ICT and technology solutions sector. Our Client develops secure, forward-looking digital solutions that enable businesses across different industries to strengthen efficiency and respond effectively to changing technology needs.

Role Overview

The IT Systems Engineer will join a specialist technical team responsible for maintaining and supporting modern IT environments. The role covers cloud-based and locally hosted systems, technical fault resolution, platform monitoring and customer assistance across a varied technology portfolio.

Key Responsibilities

• Infrastructure Support: Assist with the operation and upkeep of technology environments incorporating cloud services, local systems and combined deployment models.
• Technical Troubleshooting: Investigate faults affecting servers, networks, user access, cloud services and related enterprise systems, applying suitable corrective action.
• System Monitoring: Carry out scheduled inspections and maintenance activities to identify potential concerns, improve stability and minimise service disruption.
• Customer Assistance: Respond to technical requests, explain solutions clearly and help customers use supported systems effectively.
• Technical Records: Prepare accurate documentation covering system configurations, completed implementations, support cases and relevant operating procedures.
• Professional Learning: Take part in technical courses and certification pathways to expand knowledge of current and emerging infrastructure technologies.

Qualifications, Skills and Attributes

• Education: A diploma or degree in Information Technology, Computer Science, Communications and Computer Engineering or a comparable discipline would be preferred. Recognised professional IT credentials may also be accepted.
• Experience: At least 2 years of relevant experience within systems engineering, IT infrastructure, cloud services or technical support is required.
• Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.
• Communication Skills: The ability to explain technical matters clearly, prepare well-structured records and communicate professionally with customers and colleagues.
• Interpersonal Skills: A cooperative and customer-oriented approach, with the ability to contribute effectively as part of a busy technical team.
• Technical Skills: Practical knowledge of technologies such as Microsoft Azure, Microsoft 365, Windows Server and Oracle Cloud Infrastructure, together with familiarity with enterprise systems and blended cloud environments.
• Professional Certifications: Credentials issued by Microsoft, Oracle, HPE, VMware or another recognised technology provider would be considered beneficial.
• Organisation: The ability to manage several technical requests, maintain accurate documentation and complete scheduled work within agreed timeframes.
• Self-Motivated: A proactive interest in developing technical expertise, supported by the independence to progress assignments with limited supervision.
• Problem-Solving: Strong diagnostic and analytical ability, with a structured approach to identifying the source of technical issues and implementing suitable resolutions.

What's on Offer

• Compensation: A competitive salary together with a performance-related bonus.
• Working Hours: A flexible hybrid arrangement offering a combination of remote and office-based work.
• Other Benefits: Health insurance, a mobile allowance, regular team activities and access to advanced cloud and enterprise technologies within a diverse and multicultural workplace.
• Training Opportunities: Continued learning through technical development programmes and support towards relevant professional certifications.
• Career Development: Opportunities to expand your expertise and progress professionally within a growing technology business.

What Heroix Offers

• Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
• CV Review: Receive candid and constructive feedback to enhance your CV.
• Interview Planning: Get personalised preparation sessions prior to your interviews.
• Cultural Fit Assessment: Understand the Company’s culture to ensure it is the right environment for you.
• Long Term: Gain insights into the role and the Company for a long-term, stable career move.
• Exclusive Opportunities: Access a broader range of job opportunities.
• Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
• Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
• Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
• Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
• Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
• Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

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