Field Technician - Senior

Are you a highly skilled fibre and wireless specialist who takes pride in precision, leadership and technical excellence? Join our Networks team as a Senior Field Technician in East London, where you’ll lead advanced installations, complex repairs and detailed site surveys across our Wireless and Fibre networks.

This role is ideal for a hands-on technical expert who thrives in the field, mentors junior technicians and ensures every installation and repair meets Herotel’s quality, safety and customer service standards.

What you’ll do:

• Lead and oversee advanced fibre and wireless installations, repairs and site surveys
• Perform preventative maintenance and conduct inspections alongside RF and Fibre teams
• Execute advanced fibre troubleshooting including splicing, testing and dome management
• Perform wireless troubleshooting including signal testing, bandwidth validation and CPE optimisation
• Resolve advanced network issues such as IP conflicts, firewall and routing problems
• Install and configure advanced VoIP systems
• Maintain accurate project, safety and SHER/OHS documentation
• Ensure equipment is maintained and stock is available for scheduled work
• Conduct detailed site surveys including signal confirmation, throughput testing and fibre termination validation
• Document findings with accurate reporting and photographic evidence
• Troubleshoot and resolve on-site callouts efficiently while communicating cost implications where applicable
• Perform fibre and wireless CPE installations including internal and external cable runs
• Complete firmware upgrades, quality control checks and job card documentation
• Work closely with Team Leaders and Schedulers to ensure seamless execution
• Provide excellent customer service and ensure client satisfaction before leaving site
• Mentor and guide junior technicians and assistants
• Work overtime, weekends and emergency call-outs when required
• Operate safely in physically demanding environments including working at heights and confined spaces

What you’ll need:

• Grade 12 qualification
• Minimum 2 years’ Fibre Optic splicing experience
• Minimum 2 years’ RF/Wireless experience
• Advanced networking knowledge (advantageous)
• Experience with fibre troubleshooting tools such as OTDR and fusion splicing equipment
• Proficiency in fibre termination and fusion splicing techniques
• Strong working knowledge of hand and power tools
• Advanced computer skills
• Technical training in Electronics, IT, Networking, VoIP or related fields (advantageous)
• Valid driver’s licence with a clean driving record
• Strong analytical and problem-solving skills
• Strong leadership and mentoring ability
• High attention to detail and ability to work neatly and accurately
• Ability to work in physically demanding environments and all weather conditions
• Medically fit and comfortable working at heights
• Self-disciplined, motivated and well organised

What we offer:

• Exposure to a dynamic workplace
• A chance to grow your skills through our internal academy
• A friendly, team-driven environment
• Group Risk Benefits
• Medical Benefits
• Health and Lifestyle Programmes

Important Disclaimer:

• Please ensure that the information you provide in your application is true, accurate, and correct.
• Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel’s Employment Equity Plan.
• By submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes.

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• If you do not hear from us within 14 days, please consider your application unsuccessful.