Order-to-Cash Senior Digital Analyst- GFFS

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time. Today, we work in more than 60 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

The Global Finance Shared Service Center supports the core business with finance related matters, covering a wide scope of activities across the globe. We ensure suppliers and artists are paid on time for the amazing work they create.  We work closely with the local finance teams around the world which means we have an excellent understanding of how the company operates and are kept up to date with key developments in this exciting and fast paced industry. Our teams play a key role in ensuring Sony Music achieve their annual goals each year.

Order-to-Cash Senior Digital Analyst will be responsible for supporting the Revenue Order to Cash Associate Director within the Sales Reporting department with sales reporting & processing, data quality analysis, Financial Postings & Accruals, and overseeing cash application for various different income streams, as well as other special projects as directed by management.

What You'll Do:

Management

• Supervision of day-to-day activities of BPO agents including:
  • Training, setting goals, monitoring progress and leading all aspects of completion of assigned projects/tasks

Sales File Processing and Data Quality

• Review and processing of digital sales files to ensure they are compliant with the deal terms while also taking appropriate actions for non-compliant reporting.
• Business Process Improvements
  • Specifically focusing on identifying and addressing “root cause” of issues

Partner & Deal Management

• Establish and manage relationships with digital service providers to ensure robust communication is in place so reporting is delivered timely and according to the reporting rules set for processing.
• Set up and maintenance of customer/deals, within internal SME systems as well as in coordination with the Deal Partner, Business & Legal Affairs, and deal administrators

Communication & Coordination

• Ongoing interaction & communication of issues with management and sales partners regarding Sales reporting concerns
• Liaise & coordinate with various teams on joint work items (including IS&T and off-shore partners)

Who You Are:

• Bachelor’s degree; business management preferred
• Minimum of 4 years work experience; music industry or other entertainment field preferred

• Detail oriented individual with strong organizational and leadership skills
• Ability to balance  multiple tasks simultaneously and manage time productively
• Strong communication skills, both verbal and written
• Ability to analyze and review information from several different sources (corporate systems)
• Prior experience with SAP, Royalty Systems, and/or Sales Systems would be strongly preferred
• Capable of working independently, while also integrating into a team environment
• Solid understanding of Microsoft Office applications, especially Excel
• Proficiency in English language required: reading, written, and oral
• Additional foreign languages are a plus

What We Give You:

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day  
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
• Investment in your professional growth and development enabling you to thrive in our vibrant community.  
• The space to accelerate progress, positively disrupt, and create what happens next  
• We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives.
• A benefits portfolio that supports the needs of you and your family, from well-being support and family benefits to paid time off to help you balance work and life.
• Time off for a winter recess

Sony Music Entertainment is a wholly owned subsidiary of Sony Corporation of America.  

As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.

We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition, gender identity or disability.