ITAD Account Manager

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

ITAD Account Manager

Job Summary

The ITAD Account Manager is responsible for driving growth and managing customer relationships related to IT Asset Disposition (ITAD) services in EMEA region, supporting HPE, Channel partners and direct customers. Acting as the primary customer contact, the role focuses on developing trusted relationships, identifying new business opportunities, and delivering secure, compliant, and environmentally responsible IT asset disposition solutions

Through strong collaboration with internal teams, partners, and customers, the ITAD Account Manager helps position HPE Financial Services as a trusted advisor in technology lifecycle management, supporting customers in maximising value recovery, reducing environmental impact, and achieving their sustainability goals.

Key Responsibilities

Account Management

• Manage and grow a portfolio of ITAD customers.
• Build strong relationships within HPE and key stakeholders and decision-makers.
• Conduct regular business reviews and identify opportunities for service expansion.
• Ensure high levels of customer satisfaction and retention.

Business Development

• Identify and pursue new qualified ITAD business opportunities.
• Develop proposals, quotations, and service agreements.
• Achieve sales targets and revenue objectives.
• Collaborate with marketing and sales teams on lead-generation activities.

Project Coordination

• Work closely with operations teams to ensure successful project delivery.
• Monitor project timelines, customer requirements, and service levels.

Compliance & Risk Management

• Ensure adherence to ITAD industry standards and regulations.
• Support customers with data security and environmental compliance requirements.
• Maintain knowledge of certifications, & industry trends

Reporting & Analysis

• Prepare customer reports, asset recovery summaries, and sustainability metrics.
• Track account performance and profitability.
• Maintain accurate CRM and customer records.

Required Qualifications

• Experience in account management, sales, IT services, or ITAD.
• Understanding of IT hardware lifecycle management.
• Experience managing customer relationships and commercial contracts.
• Proficiency in CRM systems and Microsoft Office applications.

Skills & Competencies

• Excellent communication and presentation skills.
• Strong negotiation and relationship-building abilities.
• Project management and organizational skills.
• Commercial awareness and sales acumen.
• Knowledge of data security and sustainability practices.
• Ability to manage multiple customer accounts simultaneously.

Preferred Qualifications

• French Language speaker

Key Performance Indicators (KPIs)

• Margin Contribution
• New business opportunities generated.

Typical Career Path: ITAD Account Manager → Senior Account Manager → Strategic Account Manager → Business Development Manager → ITAD Sales Director.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

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