Resident Engineer

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

What you’ll do:

Resident Engineer - Service Provider Customer

The Resident Engineer (RE) is a highly technical, customer-facing role within HPEN Global Delivery Services, providing dedicated support to a major Service Provider customer. The role focuses on Juniper BNG, subscriber management, broadband access, MX platforms, routing, MPLS, and Service Provider networking.

The RE will troubleshoot complex network and subscriber issues, support deployments and migrations, provide technical guidance, and proactively optimize network performance, scalability, resiliency, and subscriber capacity. The role requires close collaboration with Customer and Partner teams, TAC, Service Management, and Juniper Engineering.

This is a full-time customer-facing position requiring flexibility to support Customer operational and maintenance schedules.

Key Responsibilities

• Troubleshoot complex BNG, subscriber, routing, MPLS, broadband, and service delivery issues.
• Provide hands-on support for Juniper MX/BNG, PPPoE/IPoE, DHCP, AAA/RADIUS, dynamic profiles, subscriber policies, and QoS/HQoS.
• Analyze configurations, logs, counters, traces, and performance data to identify root cause.
• Support network deployments, migrations, upgrades, MOP validation, and maintenance activities.
• Collaborate with TAC, Engineering, Partner, and Customer teams to drive issues to resolution.
• Lead technical discussions, workshops, troubleshooting, and knowledge-transfer sessions.
• Proactively identify opportunities to improve network performance, reliability, scalability, and subscriber capacity.
• Provide technical recommendations, documentation, status updates, and resolution plans.

What you need to bring:

• Bachelor's degree with 8+ years of Service Provider networking experience.
• Strong hands-on Juniper BNG/MX experience in large-scale ISP environments.
• Strong knowledge of PPPoE, IPoE, DHCP, AAA/RADIUS, subscriber management, dynamic profiles, QoS/HQoS, and BNG resiliency.
• Strong Junos and Service Provider networking expertise.
• Good knowledge of BGP, IS-IS, OSPF, MPLS, LDP, IPv6, L2VPN/L3VPN, VPLS, and routing policies.
• Experience with MX, QFX, PTX, or SRX is a plus.
• Experience integrating BNG with AAA, DHCP, OSS/BSS, and subscriber provisioning systems is desirable.
• JNCIP/JNCIE or CCNP/CCIE certification is a plus.
• Strong customer-facing, communication, analytical, troubleshooting, and technical leadership skills.
• Ability to independently engage customers, lead technical discussions, and drive issues to closure.

Core Competencies

Technical Ownership | Customer Focus | Problem Solving | Technical Leadership | Proactive Network Optimization | Collaboration | Adaptability

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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