Production Support Engineer
First seen by Alion on Sep 15, 2026.
Description :
What You Will Do :
- Monitor and support real-time trading, data, and execution systems used Internally
- Troubleshoot issues across networking, messaging, databases, and application layers.
- Perform production operations including deployments, upgrades, and environment checks.
- Handle incident response, coordinate with engineering teams, and restore system health during outages.
- Analyze system logs, performance metrics, and flow issues to maintain uptime and improve reliability.
- Work closely with traders, quants, dev teams and client support groups across the US and India.
- Prepare operational runbooks, documentation, and daily system reports.
- Participate in on-call rotation aligned with market hours.
- Work with and lead a team of production support engineers in the firm.
- Improve operational efficiency by suggesting improvements to existing processes
Required Skills & Experience :
- 5+ years experience in production support, application support.
- Experience in fintech, trading systems, market-data platforms, or low-latency environments is a plus
- Good expertise in Python is a must.
- Hands-on experience in Linux/Unix command-line environments.
- Strong problem-solving skills and ability to work under pressure during trading hours.
- Attention to detail and keen observational skills
- Working Hours -. US timezone 8pm to 5am or 7pm to 4Am depending on daylight savings
Skills
Production Support, Applications Support, Trading Systems, Python, Linux, Unix, Trading Application