Production Manager

We are seeking a dynamic and results-driven Print and Promotional items Project Manager to lead procurement and manage projects from concept through completion. This role requires strong expertise in client relationship management, supplier engagement, and end-to-end project delivery across print, branded merchandise, and campaign management services.

The successful candidate will be responsible for delivering exceptional customer service while acting as the primary liaison between clients, internal teams, and suppliers. Key responsibilities include managing project timelines and budgets, sourcing and selecting the most appropriate suppliers, negotiating competitive pricing, and ensuring all deliverables meet quality, cost, and schedule expectations.

This role demands excellent communication, organizational, and stakeholder management skills, with a focus on always maintaining compliance with internal processes and procedures. The ideal candidate will be proactive, detail-oriented, and capable of managing multiple projects simultaneously in a fast-paced environment while driving operational excellence and client satisfaction.

Key Responsibilities

Serve as the primary point of contact for a leading pharmaceutical client supporting deliverables for their Marketing, Operations, and Brand teams.

Build strong client relationships through proactive communication and consultative support.

Working onsite at client location to attend regular planning meetings and project status updates collaborating with cross-functional teams including creative, content, regulatory, suppliers and logistics.

Oversee specification development, proofing processes, and final production approval. Demonstrated ability to lead multiple concurrent projects from brief through delivery.

Manage end-to-end production of commercial print materials, patient support materials, promotional literature, and event collateral.

Provide strategic recommendations on production methods, materials, timelines, and cost optimization.

Manage expectations and ensure alignment of priorities, deliverables, and budgets.

Implements and uses management information systems.

Source and evaluate suppliers based on quality, capability, capacity, lead time, sustainability, and cost.

Obtain competitive quotations and negotiate pricing to achieve targeted savings.

Develop production schedules and ensure all projects are delivered on time and within budget.

Ensure all products meet pharmaceutical compliance guidelines and brand standards.

Identify innovative and sustainable solutions aligned with client objectives.

Work closely with client warehouse, coordinate inventory planning, and replenishment meetings.

Oversee inventory levels for printed materials and promotional merchandise.

Minimize waste through inventory optimization and lifecycle management.

Resolves customer complaints; Ensures results of the customer satisfaction surveys are acted upon where necessary.

Ensures best practice in conjunction with wider operations group.

Ensures best practice procedures are followed and documentation complete.

Develops a good understanding of the client’s business and industry sector.

Demonstrates an understanding of the technological direction of the industry and how these advances will benefit the client.

Identifies and develops business opportunities in line with the business plan.

Knowledge, Skills + Experience

5-8 years of experience with print project management 

Pharmaceutical, healthcare, life sciences, or regulated industry experience.

Knowledge of pharmaceutical marketing and approval workflows.

Print production and procurement expertise. Branded merchandise sourcing and management.

Vendor and supplier negotiation.

Campaign execution and project management.

Budget management and cost control.

Experience with procurement, inventory, and workflow management systems.

For Massachusetts applicants: The salary range for this position is $80,000 to $90,000 annually. Actual compensation packages are based on a variety of factors that are unique to each candidate, including skill set, experience, certifications and work location. This range may be different in other locations due to differences in the cost of labor.  

The total compensation package for this position may also include annual performance bonus targets, benefits and/or other applicable incentives.