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Front Office Manager

HHM Hotels • Design & Creative • Media & Entertainment • Bachelor's Degree • 21 days ago
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Salary
≈ $36k – $62k per year (Estimated)
Location
In office (Williamsburg)
Seniority
Junior · 2+ years exp

Confirmed on the employer's own hiring board on Oct 18, 2026. First seen by Alion on Sep 27, 2026.

Overview
Company
Impact
Profile match

HHM Hotels

HHM Hotels is a hotel management, investment and development company headquartered in Philadelphia that operates roughly 240 properties for owners across the United States and Canada. Its portfolio ranges from branded select-service and full-service hotels to the Echelon luxury and lifestyle division, with properties such as The Rittenhouse in Philadelphia, Boston Harbor Hotel and Hyatt Union Square New York. The company hires room attendants, guest service agents, night auditors, chief and maintenance engineers, food and beverage supervisors, sales directors and accounting staff.
hhmhotels.com • HQ: Philadelphia, United States • Hotels & Resorts • 1001-5000 employees • Est. 1999
Backed by Abry Partners

Overview

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager - General Manager - Area General Manager

Your Focus

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
  • Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
  • Supervise all guest services department managers.
  • Review correspondence from guests and incident logs and direct staff according to information obtained.
  • Oversee all vendor and personnel contracts throughout the hotel.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Your Background and Skills

  • Associate’s or Bachelor’s degree preferred.
  • 2 to 5 years hospitality related experience.

HHM Hotels Benefits and Perks

  • Competitive wages for full time and part time opportunities
  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Daily Pay
  • Free Basic Life Insurance
  • 24/7 access to TELUS Health, a confidential work-life resource.
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Referral Bonus Program

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

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