Fleet Reliability Engineer

Summary:

As a Fleet Reliability Engineer, you will play a critical role in ensuring the uptime, reliability, and performance of Highland’s electric vehicle (EV) fleet. You will become a subject matter expert in Highland’s vehicle technology stack-spanning across all vehicle OEMs we deploy, telemetry platforms, Highland’s internal operations platforms, and our ticketing and enterprise asset management systems. Your work will directly support operational excellence, rapid issue resolution, and continuous collaboration and improvement across the organization by identifying remote paths to resolution, issue resolution, relationship building, and assisting our field services team.

Key Responsibilities:

• Serve as a subject matter expert across Highland’s vehicle portfolio, inclusive of vehicle OEM digital platforms, vehicle OEM technician tooling (software and hardware), first and third party vehicle telemetry systems, and vehicle interoperability.
• Work closely with our Charge Reliability Engineering Manager and Commissioning and Quality teams to address any vehicle-side issues, or vice-versa. Drive quality improvements across our vehicle portfolio and vehicle processes.
• Investigate and resolve systemic technical issues raised by Customer Success, Technical Operations, and/or Field Service teams through on-site and/or remote diagnostics and support.
• Upon resolution of an issue, ensure that all data and learnings are fed into our tickets, workorders, and internal Knowledgebase and Training platforms for future optimization.
• Collaborate with vehicle OEM partners to troubleshoot open issues, coordinate hardware/software fixes/updates as part of OEM-led or internally-created campaigns
• Document technical knowledge, resolutions, and standard operating procedures in internal playbooks to promote knowledge sharing and issue prevention.
• Work with internal departments and OEMs on vehicle equipment selection and specifications
• Support internal and external training teams with vehicle technical knowledge
• Support the development and refinement of our proactive Remote Monitoring & Diagnostics (RM&D) platform
• Monitor and validate internal dashboards and analytics platforms to ensure accurate, actionable data on fleet performance
• Provide remote support to field technicians and reliability managers across the country
• Participate in R&D testing efforts to validate new hardware/software components and contribute insights to ongoing technology improvements.
• Work cross-functionally with Engineering, Support, and Success teams to ensure that reliability insights inform broader operational and product strategies, and drive OEM improvements.
• Lead a small team of vehicle engineers as we scale
• Promote a collaborative, open-minded work environment and actively contribute to continuous improvement across departments.

Qualifications:

• Minimum 5 Years + of experience in fleet maintenance (combination of heavy, medium, and light duty vehicle maintenance and repair) with understanding of electric vehicle diagnostics and troubleshooting
• Strong background and comfort with vehicle CAN logging and CAN analysis, vehicle telemetry technologies, and OEM vehicle tooling
• Knowledge of ATA and VMRS codes.
• Prefer Master ASE Technician Certification in one of the following series; A, S, H, or T.
• Familiarity with electric vehicles and EVSE maintenance and repair preferred, but not required
• Proficient in Microsoft Office applications (Word, PowerPoint, and Excel), Google Workspace required.
• Comfort with using AI tools and platforms a must, for data analysis and custom tool creation
• Ability to effectively communicate both verbally and in writing
• Exercise considerable skill, judgment, and discretion in establishing and maintaining good working relationships with internal and external customers as well as many company departments
• Demonstrated ability to make sound technical decisions, and execute on them.