Dispatcher

The position of the dispatcher coordinates appointments for technicians at customer sites to maximize productivity and be the liaison between the company, technician and customer and to deliver exceptional customer service reflective of Hiller’s values.

Benefits:

Weekly Pay!

Competitive Bonus Structure

Year-round work

No layoffs

Advancement opportunities

Team Atmosphere

Free Tele-Health on Day 1!

Medical, Dental & Vision Insurance

Long and Short-term disability

Company paid life insurance

401k matching

Company paid vacation

Paid holidays

Flex Spending accounts - medical and dependent care

Job Responsibilities:

Dispatch technicians to service calls and maintain technician schedules.

Prioritize calls according to customer and/or operational need.

Coordinate and maintain on call schedules for technicians and after hours procedures.

Schedule calls, enter service calls, and debrief with technicians.

Maintain complete, accurate and updated information in the customer database.

Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.

Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.

Address all concerns, questions and problems from customers and technicians. Utilize clear communication to manage conflict resolution.

Perform other duties as assigned.

Knowledge, Skills and Abilities:

Service Titan Experience Preferred

Minimum of 3 years prior industry experience in dispatch and coordination preferred.

Basic computer skills including Word, Excel, and any other software used by the company.

Exceptional interpersonal and communication skills both written and verbal.

Geographical knowledge of service area and/or map reading skills.

Ability to work extended hours, nights or weekends.

Education/Certification Requirements:

High School diploma or GED required.