Front Office Manager

Exceptional Hospitality Starts with You

As a Front Office Manager at Hart Shoreditch Hotel, Curio Collection, you’re not just supervising daily front office operations during the night - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Do you want to Be A Part of something unique?

How We'll Help You Thrive

• Salary: £36,000-£39,000 per annum (based on experience)
• Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources - Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counselling and support through our best-in-class Employee Assistance Program (EAP)
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Employee Meal Allowance

• Discounts on F&B outlets

• Recommend a Friend Scheme

• Company’s Pension with enhanced personal pension plan

• Trainings to get started and continue to grow and loads of opportunities to progress

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hart Shoreditch Hotel London, Curio Collection by Hilton is a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch.

Our team strives to be friendly, supportive and inclusive and we are always looking for people who live and breathe these values.

About Curio Collection by Hilton Hotels

Hilton’s Curio Collection brand appeals to travelers seeking one-of-a-kind discoveries and authentic experiences. Each Curio Collection by Hilton hotel is part of the destination it calls home - authentically embodying the distinct culture and spirit of the community in which they reside.

Here's what you'll do during a typical day:

As Front Office Manager, you will be managing the Front Office Team to ensure that Team Members are prepared and well informed to deliver Guests an exceptional experience from check-in through check-out. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set departmental objectives, work schedules, budgets, policies, and procedures.
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Complete the schedules/rota for Front Office and monitor staffing levels to meet cover business demands
• Resolve staff performance issues in compliance with company policies and procedures.
• Recruit, manage, train and develop the Front Office team.
• Conduct annual Appraisals with Team Members and performance reviews.
• Comply with hotel security, fire regulations and all health and safety legislation

· Have knowledge of and implement company policy and procedures with regards to FO in order to satisfy internal and external audit requirements. Regularly reviewing and updating Standard Operating Procedures.

• Act in accordance with policies and procedures when working with front of house equipment and property management systems

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.