Front Office Supervisor

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Supervisor, you’re not just supervising daily front office operations - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
• Manage special projects: Lead department initiatives or ad-hoc assignments

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Additionally, we are looking for a candidate with the following qualifications:

• Previous experience in the role
• Fluent English and Spanish required, French is a plus
• Experience in 4 or 5 star hotels, preferably medium to large-sized properties
• Ability to multitask and prioritise effectively
• Proven leadership experience, either as a Supervisor, Team Leader, or through leading projects/initiatives with tangible results. Previous experience in a Supervisor role is not essential, but candidates must demonstrate the ability to coordinate teams, make decisions, solve problems and deliver results.
• Strong customer service orientation and high service standards, with the ability to handle complex situations and demanding guests
• Positive, proactive and team-oriented attitude