General Manager - Franchise

Canopy by Hilton Toronto Yorkville - Canada’sfirstCanopy by Hilton! What an exciting time to weave a new fabric into the vibrant neighbourhood of downtown Toronto!

Canopy by Hilton sits within the Lifestyle realm of Hilton Hotels, blending refined comfort and design with a strong connection to the neighborhood it calls Home. Five essential aspects Canopy embraces for total guest experience include: Energizing Comfort, More Included Value, Surprising Extras, The Just Right Room, and Local Know-How.

Culture is key at Canopy, with team members known as “friendly enthusiasts”, who engage guests, always going above and beyond to make stays memorable and thoughtful. Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest.

Attention to detail and an energetic environment ensure Canopy’s “Positively Yours” service culture is a kept Brand promise, delivering a consistent “positive stay”, where memories are made, and comfort is guaranteed.

Canopy by Hilton Toronto Yorkville is a 183-room hotel with one restaurant, street-level café, and over 3500 sq ft of meeting space, located in one of the most exclusive and sought-after areas of downtown Toronto, Canada.

ABOUT THE ROLE

We are seeking an accomplished General Manager to lead Canopy Yorkville. This is an opportunity for a dynamic hospitality leader to drive operational excellence, financial performance, guest satisfaction, and team engagement in one of the City’s most prominent neighborhoods.

The General Manager will set the vision and culture for the property, develop and inspire a high-performing team, and deliver consistently exceptional guest experience. This leader will partner closely with ownership and brand leadership to maximize the hotel’s performance and position Canopy as a leading lifestyle hotel in the Toronto market.

This is an opportunity to make a significant impact, leading people, driving results, and shaping the future of Canopy Yorkville.

COMPENSATION

Annually $150,000 - $170,000.00 CAD

REPORTING

The General Manager position reports to the Area General Manager.

JOB VACANCY

This is a current open position.

DUTIES AND RESPONSIBILITIES

As General Manager, your responsibilities will also include:

• Managing and optimizing hotel operations: You will lead the hotel with strategic oversight of all departments - ensuring alignment with Hilton brand standards. Through effective budgeting, forecasting, and service delivery, you’ll drive operational excellence and a seamless guest experience. By identifying inefficiencies and leveraging guest feedback, you’ll implement targeted improvements that enhance workflow, reduce waste, and elevate service. Your focus on continuous improvement, coaching, and innovation will strengthen team performance and consistently exceed guest expectations.

• Managing commercial financial performance: You’ll take full ownership of the property’s financial performance, including sales, revenue, and finance that will lead to growth, cost control, and profitability. This means setting and achieving targets for key performance indicators like GOP and RevPAR, while maintaining strong financial discipline. You'll also collaborate closely with the hotel’s commercial team and lead budgeting, forecasting, and strategic planningprocesses to ensure sustained financial health and business agility.

• Communicating with key stakeholders: As the primary point of contact for hotel owners and Hilton’s corporate leadership, you will be responsible for maintaining alignment on business goals, operational strategies, and performance expectations. You will deliver regular updates, collaborate on long-term planning, and act as a trusted advisor, ensuring transparency and partnership at every level.

• Leading and developing on-property teams: You will cultivate a high-performing, people-first culture by recruiting top talent, championing diversity and inclusion, and supporting the professional development of every team member. Through performance management, coaching, and recognition programs, you'll inspire engagement, accountability, and continuous growth. Your leadership will empower teams to deliver outstanding service while growing their own careers at Hilton.

HEALTH AND SAFETY

Because safety is a management responsibility, senior leadership is held directly accountable for safe work practices and control of physical hazards in their areas.

• Establish and enforce all safety policies and procedures. Ensure that all employees comply with OHSA and its regulations. Correct any employee who is observed breaking a safety rule. Any employee who continues to violate safety rules should be disciplined immediately.
• Detect and eliminate, or report for correction, all physical hazards and unsafe conditions immediately by completing a safety work order. Perform random checks monthly and report deficiencies to the appropriate personnel.
• Investigate all employee accidents thoroughly and immediately. Get the facts from the injured worker and witnesses and fill out necessary accident report forms promptly and completely. These forms should then be submitted to Human Resources for processing. Follow the accident investigationprocedures included in this manual.
• Actively cooperate with the Health and Safety Committee. Ensure a competent and interested department representative is at all committee meetings.
• Maintain active involvement in the accomplishment of the accident prevention and reduction objective assigned to the department. Take every precaution reasonable in the circumstances for the protection of employees.

ACCESSIBILITY & ACCOMMODATION

Job Posting - Canopy by Hilton is committed to an inclusive, accessible recruitment process. Accommodation is available upon request for all stages of the selection process.

Communication (i.e.) booking Interview - If you require any accommodation during the interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitmentprocess.

ABOUT EASTON’S

The Easton’s Group of Hotels has grown into a major force in the hospitality and service industry across Canada. Its flagship hotels include industry-renowned brands such as Marriott/Starwood, Hilton and IHG. With a dynamic leadership team and an abiding passion for excellence, the company is aggressively expanding to new locations with diverse offerings for the demanding business and leisure traveler.

In the highly competitive hotel industry, Easton’s Group’s core advantages are prime locations, premium quality, and superb service. Every Easton’s Group hotel is located to cater to the needs of its clientele while being on the cutting edge of offering the best advantages to its guests. Whether it’s the downtown Toronto hotels that are just steps to major offices, banks, subways, theatre and cultural hotspots, or the Vaughan properties that are close to the area’s main tourist attractions like Canada’s Wonderland or Vaughan Mills Shopping Centre.

ABOUT HILTON

One of the world’s largest, fastest-growing hospitality companies representing 18 Brands, 122 countries and territories, and more than 6,800 properties worldwide…and counting! Hilton’s vision is to fill the earth with the light and warmth of hospitality.

Recognized for a culture of belonging:

2025 ranking as the #1 World's Best Workplace by Fortune magazine and Great Place to Work

2022 World’s Most Valuable Hotel Brand, Brand Finance Global 500

2022 Best Workplaces for Women

Since being founded in 1919, Hilton has been a leader in the hospitality industry and remains a beacon of innovation, quality, and success. This continued leadership is the result of Team Members staying true to the brand’s Vision, Mission, and Values.

Specifically, we look for team members who demonstrate these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline.

Brighter Together. We are Hilton. We are Hospitality.