Guest Service Supervisor

The Front Office is the beating heart of Hilton The Hague. In this versatile role, you combine operational responsibilities with leadership duties. You are highly visible on the floor, support your team whenever needed, and ensure every guest receives a warm and genuine welcome.

What will you be doing?

• You communicate with guests before, during, and after their stay.
• You handle check-in and check-out procedures, including group arrivals.
• You lead the daily shift and supervise the Guest Service Agents.
• You ensure clear and comprehensive handovers to the next shift.
• You keep information regarding Hilton products, services, VIP arrivals, and events up to date.
• You actively contribute to commercial objectives through upselling and revenue optimization.
• You collaborate closely with departments such as Housekeeping, Food & Beverage, and Engineering.
• You identify training needs within the team and support the onboarding and training of new Team Members.
• You contribute to projects aimed at improving the guest experience and operational processes.
• You act as a coordinator during emergency situations and participate in annual emergency response training.

Who are we looking for?

• You have at least 1 year of leadership experience within a Front Office environment, preferably in a 4- or 5-star hotel.
• You are fluent in both Dutch and English, spoken and written.
• You have a strong focus on guest satisfaction and delivering outstanding service.
• You possess excellent organizational skills and perform well under pressure.
• You have a positive, energetic, and motivating attitude.
• You are an inspiring and coaching leader who enjoys achieving success together with the team.
• You have a passion for hospitality and are driven by creating memorable guest experiences.
• You have strong commercial awareness and a proactive sales mindset.
• You are guest-oriented, solution-focused, and able to maintain overview during busy periods.
• You identify opportunities for improvement and take initiative to turn them into concrete actions.
• You are a true team player who contributes to a positive and professional team culture.
• You are available full-time.
• You are flexible and willing to work varying schedules when required by the operation.