Senior Payments Technology Analyst

Exceptional Hospitality Starts with You

This role is based at one of our corporate offices in Memphis, TN, Dallas, TX or McLean, VA

This is your chance to be a part of an in-house Technology team that's creating the latest technologies revolutionizing the hospitality industry around the world! As a Senior Payments Technology Analyst, you will bring your technical skills to a hospitality company with an award-winning culture. On the Payments team reporting to the Senior Manager of Payments Operations, you will support projects related to new payment product implementations and enhancements to existing payment products.

What you'll do during a typical day:

• Support Payment Operations at our properties, including assistance with payment related inquiries and troubleshooting utilizing engagement with internal and external support and engineering teams.
• Provide communication and support for properties migrating to or implementing several forms of payments technologies, ensuring successful transitions and product launches.
• Work with payment providers and our teams to establish procedures for payments implementation. This includes management of merchant accounts (KYC), user roles/access, 3rd party integrations, and end-user functionality.
• Create documentation for internal and external use supporting payments initiatives and capabilities.

How you'll collaborate with others:

• Collaborate with payment providers, ensuring successful implementation across all payment initiatives.
• Work with other teams to define training specifications, establish implementation plans, and outline pilot strategies.
• Partner with payment providers and front office teams to establish and audit onboarding process to ensure property management system requirements are met.
• Communication with support teams to resolve reported issues and enforce operational guidelines, and identify opportunities to improve upon existing practices.
• Engage with Payments leadership to provide insight on existing practices to help define requirements for new capabilities and their associated SOPs.

Deliverables you'll take ownership of:

• Payment gateway integrations and payment solution implementations.
• Operational procedures for payment technology solutions.
• Implementation guidelines for onboarding and installation of payment technologies.

What It Takes to Make the Stay

You have these minimum qualifications:

• Three (3) years of work experience in Technology, hospitality, or related field
• Work experience in Payments Technology, including merchant onboarding (KYC), hardware installation and configuration, 3rd party integrations, payment provider customer portals, and product support.
• Work experience with Payment integrations to property management systems.
• Experience leading end-user training.
• Proficiency in communication with different audiences and across multiple media.
• Excellent project management skills.
• Experience with Excel (can maintain complex spreadsheets) and PowerPoint (can create informative presentations).
• Familiarity with ServiceNow, Splunk, Jira and Confluence support platforms.
• This is a hybrid role and would require to be near one of our three US office locations (McLean, Dallas, Memphis)
• Travel up to 10%.

It would be useful if you have:

• Bachelor's Degree, or Associate's Degree plus 2+ years of Technology related experience, or High School Degree/GED plus 4+ years of Technology related experience.
• Experience leading payment system implementations.
• Hands-on experience with payment provider conversions.
• Experience working with Adyen or Elavon payment gateways.