Branch Operations Manager

A leading roofing and building materials manufacturing company is looking for an experienced Branch Operations Manager with strong experience in manufacturing operations, production management, dispatch, stock control and sales to join their team in Nelspruit.

The successful candidate will take full responsibility for the day-to-day management and overall performance of the branch, overseeing production, logistics, sales, staff and financial performance. This is a hands-on leadership role requiring a commercially minded, results-driven individual who can improve operational efficiency, grow sales, control costs and maintain strong customer relationships with minimal supervision.

Responsibilities:

• Oversee daily production activities, ensuring production targets, quality standards and operational efficiency are consistently achieved.

• Maximise production output and machinery utilisation while minimising downtime, wastage and product rejects.

• Identify production bottlenecks, investigate operational challenges and implement corrective actions.

• Coordinate preventative maintenance and ensure production equipment is properly maintained.

• Manage dispatch operations, ensuring orders are processed accurately and delivered on time.

• Coordinate stock availability, loading and transport arrangements while maintaining accurate stock records and minimising losses.

• Drive sales growth, identify new business opportunities and expand the branch's customer base.

• Build and maintain strong relationships with customers, contractors, retailers and other business partners.

• Prepare and follow up on quotations, orders and customer enquiries, resolving complaints promptly and professionally.

• Achieve sales targets while protecting profit margins and overall branch profitability.

• Manage, supervise and motivate branch employees, setting clear performance expectations and ensuring accountability.

• Monitor staff attendance, productivity, discipline and compliance with company procedures.

• Identify training needs and promote teamwork, continuous improvement and a performance-driven working environment.

• Oversee branch administration, purchasing coordination, operational reporting and financial controls.

• Monitor operating expenses, production costs, stock movements and outstanding customer accounts.

• Ensure accurate documentation and compliance with health and safety requirements, company policies and applicable legislation.

• Establish and monitor daily, weekly and monthly production and sales targets.

• Provide regular reports to group management on production, sales, dispatch, stock, quality, downtime and financial performance.

• Identify opportunities to reduce costs, improve productivity and increase profitability.

• Take ownership of operational challenges and ensure the branch operates efficiently with minimal intervention from group management.

Requirements:

• Proven experience in manufacturing, production management, branch management or operations management.

• Strong understanding of manufacturing and production processes.

• Experience managing staff across multiple operational functions.

• Demonstrated ability to improve productivity, control costs and achieve operational targets.

• Experience in sales, customer relationship management and business development.

• Strong leadership, decision-making and problem-solving skills.

• Good commercial awareness, including cost control, budgeting and profitability.

• Experience with stock-management systems, business systems and operational reporting.

• Strong planning, organisational, communication and time-management skills.

• Ability to work under pressure, meet demanding targets and operate independently.

• A proactive, hands-on and accountable approach to management.

• Experience in the roofing, building materials, concrete products or related manufacturing industries will be advantageous.

• Relevant technical or management qualifications will be advantageous.

• Ability to take ownership of overall branch performance, from factory-floor operations to customer negotiations.

Benefits:

• Salary: negotiable.

Contact Hire Resolve for your next career-changing move.

Apply for this role today, contact Abigail King at Hire Resolve or on LinkedIn.

You can also visit the Hire Resolve website: hireresolve.us or email us your CV: [email protected]

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.