UX Designer

A leading Fintech company is looking for a creative UX Designer who is passionate about simplifying complex digital journeys. You’ll help design intuitive and user-friendly experiences across web, mobile apps, and WhatsApp tools.

Responsibilities:

• Design user-centric wireframes, flows, and journeys for web, mobile, and WhatsApp platforms.

• Conduct user research and usability testing to uncover needs, pain points, and feedback.

• Translate research findings into actionable design insights.

• Facilitate internal design workshops and feedback sessions.

• Develop accessible and intuitive designs for non-digital-native users.

• Collaborate with product, engineering, marketing, and operations teams from concept to launch.

• Deliver detailed UX documentation, prototypes, and visual assets.

• Partner with BBB’s field teams to validate designs with the Sales Force and end users.

• Create personas and journey maps based on real user behaviors and limitations.

• Maintain visual consistency and usability across platforms in line with brand guidelines.

• Champion accessible design for low-literacy or first-time tech users.

• Contribute to onboarding experiences and support content to drive user adoption.

• Degree in Design, Human-Computer Interaction, Psychology, or related field.

• 3+ years of professional UX design experience with a strong portfolio showcasing impact.

• Experience in fintech, telecommunications, e-commerce, or customer service tools.

• Solid knowledge of human-centered design and usability principles.

• Experience designing for multilingual, mobile-first, and low-data environments.

• Understanding of WhatsApp chatbot flows and interfaces.

• Experience with user testing in low-resource or offline environments (advantageous).

• Familiarity with accessibility and inclusive design in South African contexts.

• Technical Skills:

  • Demonstrated ability to design across web, mobile, and conversational platforms.

  • Proficiency in tools like Figma, Adobe XD, or similar.

  • Strong understanding of responsive and mobile-first design principles.

  • Experience working within design systems and UI libraries.

  • Basic knowledge of HTML, CSS, or JavaScript is a plus.

  • Comfortable working in Agile development environments.

Our client is offering a highly competitive salary for this role based on experience.

Apply for this role today, contact Gaby Turner at [email protected] or on LinkedIn

You can also visit the Hire Resolve website: hireresolve.us or email us your CV: [email protected]