Scheduling Coordinator - High-volume Field Operations, Client Support

Job Description:

• Schedule and confirm property inspections with residents
• Coordinate with field inspectors during active appointments
• Resolve access issues, cancellations, and no-shows quickly
• Keep property managers updated on inspection status
• Track each inspection from scheduling through completion
• Document blockers, outcomes, and next steps accurately
• Follow up until open inspection items are closed
• Flag repeat issues that may affect service delivery
• Support the daily operation behind completed inspections
• Grow into Market Center Coordinator and Market Center Administrator roles

Requirements:

• Experience in phone-heavy operations or customer coordination
• Clear, professional English communication
• Comfort with a high, changing volume of calls, texts, and emails
• Strong attention to status, notes, and follow-through
• Ability to stay calm when residents or schedules change
• Good judgment when deciding what to solve or escalate
• Reliability in a structured, high-volume environment
• Interest in learning property services operations
• Scheduling, dispatch, logistics, or field operations experience
• Property management or real estate exposure
• Experience supporting technicians, inspectors, or field teams
• Familiarity with CRMs, ticketing tools, or scheduling platforms

Benefits:

• Fully remote role
• Competitive USD compensation, based on experience
• A trainer for your first weeks, starting with outbound calls before inbound
• Clear expectations, structured workflows, and direct feedback
• A path to grow into Market Center Coordinator and Market Center Administrator roles