Customer Success Manager

We’re looking for a Customer Success Manager to own a book of 30–45 accounts at growth-stage B2B SaaS companies, with one clear goal: make sure every client gets real value and renews. You’ll lead onboarding, build relationships across each account (from frontline managers to economic buyers), deliver quarterly success plans, and own the renewal conversation end to end, including pricing and negotiation. The focus is on account health and retention rather than upsell or expansion targets, and every account has an executive sponsor who partners with you on high-stakes conversations. This role is ideal for someone organized, AI-fluent, and confident engaging with VPs of Sales and CROs.

Onboard

• Send a welcome email after signature, then run the kickoff call
• Map the org and document the customer’s real goals
• Send the 90-day learning path within 48 hours, with named people registered for sessions
• Introduce and ramp up all relevant stakeholders and users

Build and hold the relationship map

• Build and manage relationships with the key roles on every account
• Keep proactive and reactive communication going year-round
• Ask for introductions to new contacts and multi-thread every account, one of the highest-leverage parts of the role

Engage all year

• Hold 3–6 substantive calls per account per year, depending on lifecycle stage
• Build (using AI) and present a Mutual Success Plan, refreshed about every 90 days
• Send dozens of one-to-one emails per week across your book
• Connect with the economic buyer on every account every 90 days

• Monitor account risk year-round and lead intervention plays when needed
• Build and present the renewal case to decision makers and secure the renewal
• Lead commercial conversations and price negotiations

Tools You’ll Use

• HubSpot as the system of record (experience required)
• Google Workspace
• Sybill for call recording and conversation intelligence (experience with Gong, Chorus or similar is a plus)
• Claude, with a ready-made library of skills for account research, success plans, business reviews, session follow-ups and renewal prep
• Atlas, an internal AI customer-success intelligence system that pulls together CRM, product usage, CSAT, call and public data on your accounts (training provided)
• You’ll also build your own skills, prompts and automations. Deep technical skills aren’t required.

• Salary: $3000-$3500/Monthly
• 100% Remote anywhere in LATAM
• Holidays & PTO

Originally posted on Himalayas