Remote Client Coordinator / Appointment Setter
Remote Client Coordinator / Appointment Setter
Position Overview
We are hiring a Remote Client Coordinator to handle inbound calls, texts, and inquiries from potential clients and schedule consultations for our dog training programs. This is not a high-pressure sales position. Your primary responsibility will be to respond quickly, communicate clearly, build rapport with potential clients, and book qualified consultations. You will often be the first person someone speaks with when they contact GoldStar K9 Academy, so we are looking for someone who is friendly, professional, dependable, and comfortable speaking with new people.
Schedule
Part-time with the potential to become full-time
Flexible scheduling may be available for the right candidate
Some flexibility may be required based on incoming call volume
Portions of the workday may be quieter, but you must remain available and responsive during your scheduled hours
Compensation
Starting at $12 per hour, based on experience
$25 bonus for each consultation that converts into a dog training program
Responsibilities
Answer inbound phone calls, texts, and messages promptly
Communicate with potential clients in a friendly, confident, and professional manner
Ask basic questions about the client, their dog, and their training needs
Schedule qualified consultations using our booking system
Maintain accurate records of conversations, client information, and appointments
Follow up with new leads who have not yet scheduled
Confirm upcoming consultations and help maintain a strong appointment show rate
Answer basic questions about our company and training programs
Assist trainers with scheduling, invoicing, and other administrative responsibilities as needed
Take ownership of conversations and consistently follow through with potential clients
All calls and messages will be handled through a company phone number. You will not be required to use or share your personal phone number.
The ideal candidate:
Enjoys speaking with people and helping them solve problems
Can quickly build rapport with strangers
Communicates clearly through both phone calls and text messages
Remains organized while managing multiple leads and appointments
Responds promptly and understands the importance of following up
Takes ownership of their responsibilities without needing constant supervision
Is interested in growing with the company and potentially moving into a full-time role
We are a professional dog training company serving Southern California.
We provide customized training designed to create better communication and stronger relationships between dogs and their owners. Our services include private lessons, board and train programs, puppy training, behavior modification, service-dog training, and more.
Our experienced trainers use a thoughtful combination of proven training methods based on the individual dog, the owner’s goals, and the specific challenges they are facing.
Learn more about us at goldstark9academy.com.
How to Apply
Please send your resume and a brief cover letter with “Remote Client Coordinator” in the subject line.
Job Overview
Category: Administration Virtual Assistant
Experience Level: Mid Level
Salary: $12 - $13/hourly
Location: Southern California
Requirements
Strong phone and written communication skills
Friendly, confident, and professional demeanor
Highly dependable, responsive, and punctual
Organized and detail-oriented
Comfortable managing multiple conversations and following up consistently
Able to work independently in a remote environment
Comfortable using scheduling software, texting platforms, and basic CRM tools
Previous customer-service or appointment-setting experience is preferred
Previous sales experience is helpful but not required
An interest in dogs or the pet industry is a plus, but it is not required
Required Skills
Administrative SupportData EntryEmail ManagementCalendar ManagementCustomer ServicePhone Support
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