Solutions Architect - Claim US
Job Type:
PermanentBuild a brilliant future with Hiscox
Position: Solution Architect - Claims Transformation, Hiscox USA
Reporting to: Head of Solution Architecture, US
Location: Atlanta/Boston
The Role:
The Solution Architect is responsible for designing, governing, and evolving end-to-end technology solutions that support the insurance value chain, including underwriting, policy administration, billing, claims, and distribution. This role partners closely with business leaders, product owners, engineering teams, and third-party vendors to ensure solutions are scalable, secure, compliant, and aligned with enterprise architecture standards.
The Claim organization will be going through a technical transformation, and we are seeking candidates with deep technical expertise as well as strong insurance domain knowledge to architect these solutions.
The ideal candidate combines this technical expertise with the ability to translate complex business requirements into actionable solution designs.
Key Responsibilities:
Interact with a range of people, from highly technical software engineers to Senior Executive stakeholders. This means the ability to change their style/approach is essential. Identifying what a particular stakeholder needs to know or is concerned about is critical to ensuring that projects address the major stakeholder concerns on an on-going basis.
Take ownership of the overall architecture strategy/design for a complex program of work and communicate it to all members of a project team. Technical, architectural, functional and impact and risk elements of the design need to be conveyed to technical and non-technical members. Presenting options, risks, recommendations in a language and a way that shows understanding and technical leadership is essential.
Document and develop architectural artifacts include As-Is Architecture, Transformation Architecture and End-State or To-Be Architecture. Defend these solutions in front of a local and enterprise Architecture Review Board.
Work closely with technical and business teams to confirm architecture artifacts match current implementations as well as understand how changes affect current and future implementations.
Partner with corresponding team members ensure all of our downstream system integrations (such as Reporting, Document Production, Finance and others) are supported as the evolution of our core platform progresses.
Interact with business domain experts and therefore must be comfortable acquiring and using business domain language and knowledge to convey concepts and recommendations.
Engage with and assist technical teams in delivering the Solution. From understanding testing requirements to being involved with the development of solution using a variety of technologies such as Java (and/or Microsoft .NET) the Solution Architect is required to be able to engage and operate across a broad range of technologies including relational database systems (e.g. Microsoft SQL Server and Oracle), and integration platforms (e.g. webMethods and Apigee).
Person Specification
Requirements:
For those interested applicants, please send a resume which clearly tells the story and demonstrates evidence of the following:
5+ years of experience in solution, systems, or enterprise architecture
5+ years of experience in insurance technology environments - specifically current market leading Claims platforms
Strong knowledge of P&C or Commercial insurance operations (policy lifecycle, claims, billing)
Experience with Core Insurance Platforms
Clearly stated demonstrable practical experience and understanding of best practice architecture principles
Strong communication, storytelling and presentation skills; Ability to engage, influence and motivate stakeholders at all levels
Experienced in an Agile software development environment
Strong software engineering or lead developer experience - the ability to take that experience up a level to the Solution Architecture space
Track record of managing the architecture of multiple change projects/programs in a complex environment
Strong analytical and problem solving skills
Highly results/outcomes driven, with the energy and determination to succeed in a very fast paced environment where the pace and quality of response is critical to success
Be a go-to resource for other solution architects and technical architects that are looking for assistance with solving complex architecture issues
Review other architects solutions and ensure those solutions align with program goals
Motivated self-starter who can work autonomously and add value in a team
Excellent interpersonal, organization and time management skills
Must be cooperative, flexible and able to work well with others
Hiscox Values:
At Hiscox our spirit is in Challenging Convention and everything we do is guided by our Values.
Courage: Dare to take a risk
Ownership: Passionate, commercial and accountable
Integrity: Do the right thing, however hard
Connected: Together, build something better
Human: Clear, fair and inclusive
What Hiscox USA Offers:
Competitive salary and bonus (based on personal & company performance)
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short- term disability and long-term disability coverage
24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
Dynamic, creative and values-driven culture
Modern and open office spaces, complimentary drinks
**Please note that this position is hybrid and requires two (2) days in our office weekly**
Salary Range: $110-$150k
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment
About Hiscox USA:
Hiscox USA underwrites small- to mid-market commercial risks through brokers, other insurers and distribution partners and directly to businesses. In 2026, gross written premiums for the segment will represent over $1bn. Circa 50% of the portfolio comprises small commercial business sold either online or through intermediaries, and the remaining 50% represents traditionally traded business intermediated through broking partners including Professions, Crisis Management and Specialist lines such as Media & Entertainment. Hiscox USA has built the digital business since 2010 through ongoing investment in the brand, technology and operational capabilities. The business has pursued an omni-channel approach since inception, and so are less constrained by the channel conflict which affects some competitors. Customers have a choice of buying policies online end-to-end, by connecting with a Hiscox agent over the telephone, or alternatively through a third-party broker or insurance carrier partner. The business follows an ‘all roads lead to Hiscox’ philosophy, ensuring it is available to do business with target customers whichever way they choose.
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