(IT) Job Onsite Technology Support Specialist

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The opportunity

Hitachi Energy serves customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals, and factories.Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society.

How you’ll make an impact

1. You will provide first and second-level technical support for hardware (desktops, laptops, printers, mobile devices), software (operating systems, productivity suites, specialized applications), and network connectivity issues.

2.You will diagnose and resolve technical problems efficiently, either remotely or in-person, escalating complex issues to appropriate teams when necessary.

3. You will install, configure, and maintain computer systems, peripherals, and software for new and existing employees.

4. You will perform routine preventative maintenance on IT equipment to ensure optimal performance and longevity.

5. You will assist with user account management, including password resets, account creation, and permission adjustments.

6. You will support audio/visual equipment in meeting rooms and conference facilities.

7. You will document technical issues, resolutions, and procedures accurately in the IT service management system.

8. You will conduct user training sessions on basic IT tools and best practices.

9. You will collaborate with IT infrastructure and security teams to implement and maintain IT policies and standards.

10. You will participate in IT projects as assigned, including hardware rollouts, software upgrades, and office moves.

11. You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

12. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

1. Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

2. 3+ years of experience in an IT support role, preferably in an onsite corporate environment.

3. Strong knowledge of Windows and macOS operating systems.

4. Proficiency in troubleshooting common hardware issues for desktops, laptops, and peripherals.

5. Experience with Microsoft Office 365 suite (Outlook, Word, Excel, PowerPoint, Teams).

6. Familiarity with network fundamentals (TCP/IP, Wi-Fi, VPN).

7. Excellent problem-solving and analytical skills.

8. Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

9. Customer-focused attitude with a commitment to providing high-quality support.

10. Ability to work independently and as part of a team.

11. Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.

More about us

Hitachi Energy Korea have been awarded the following honor [Best Practice in Remote Work Implementation (2021.02), Great Place To Work (2023.06), Best Work places for Senior Employees/Women (2024.11) Etc.]

We also offering a several range of benefit programs, such as below

- Congratulatory & Condolence Support

- Meal Allowance Program

- Group-Term Life Insurance

- Appreciation and Recognition Program

- Medical Check-up (including one additional family member)

- Flexible Working hour

- Remote Work

- Self Development Program

Are you interested in our company? Welcome to Apply! If you have any questions regarding our opening position, please don’t hesitate to contact Talent Acquisition Team via email ([email protected]).

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing ageneral inquiry formon our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well asHitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles-particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions-additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.