Associate - Order to Cash

Job Purpose

We are seeking a detail-oriented and experienced Order to Cash (OTC) Specialist to manage end-to-end OTC sub-processes while maintaining key interfaces with the Record to Report (RTR) function. The ideal candidate will possess solid hands-on experience in SAP, strong numerical analytical skills, and proficiency in MS Office to ensure accurate revenue accounting and operational efficiency. The Accounts Receivable Associate is responsible for executing activities relating to collections, revenue assurance & month end data reporting in a manner so as to ensure that overall delivery of services meets or exceeds agreed KPIs and SLAs defined between Operating Companies and BSC and is within a strong internal control framework.

Transactional Activities

• Process sales orders accurately and ensure timely, compliant generation and distribution of customer invoices in SAP.
• Evaluate customer credit applications, analyze creditworthiness, and assist in setting credit limits in accordance with company policy.
• Match, post, and apply incoming customer payments (wire transfers, checks, ACH) against outstanding open invoices accurately in SAP.
• Identify, investigate, and log invoice short payments, deductions, and billing disputes, collaborating with sales and customer teams for swift resolution.
• Perform regular ledger reconciliations of customer accounts, issue periodic balance confirmations, and clear open items.
• Assist with month-end closing activities, including revenue accruals, unapplied cash monitoring, and basic journal entries relating to AR/OTC
• To execute the activities related to cash application in the system for all customer payments.
• To upload data in SAP regarding all collection (CMS/e-collection), Bank statement upload with MT940 format
• To resolve issues arising out of reconciliation;
• To resolve pending items / errors by liaising with relevant teams;
• To perform month end/annual activities like reconciliation &stock verification, classification of debtors into various categories, running of month end programs, provision creation, posting interest on security deposit and conducting reconciliation of customer balances with sub ledger.
• To prepare MIS reporting & provide analytics for business support
• To prepare audit templates & provide first level query resolution, as & when required;

Service Excellence

• Ensure that overall delivery of services to Op-cos meets or exceeds agreed KPIs and SLAs defined between Operating Companies and BSC and is within a strong internal control framework.
• Partner with the Service Management team to:
  • Provide input to service reporting.
  • Facilitate service transition when required.
  • Analyse issues and resolve them in a timely manner.

Work with the BSC Service Management Lead to track Service Level Agreements (SLA) and ensure that all engagements with the customer are aligned, understood and that Customer needs are being documented and prioritized for action

Skills & knowledge

• Must have hands-on experience of working on SAP (SD/FI modules)& proficiency in Microsoft excel.
• Knowledge of general accounting practices & financial management.
• Ability to utilize information from a wide variety of sources through good analytical skills

Strong analytical capabilities, high attention to detail, and excellent verbal and written communication skills for managing customer interactions. Result oriented, with high level of motivation for self-growth;

Bachelor’s Degree in accounting related field

1 to 3 years of experience in relevant function