Commercial Program Manager

The Program Manager - Behind the Meter Critical Energy Infrastructure serves as the program-level liaison responsible for tracking, reporting, and orchestrating the deployment of behind the meter critical energy infrastructure for mission-critical clients, including hyperscale data centers and colocation facilities nationwide. The Program Manager follows every project from development through project close-out, keeping the entire organization informed and ensuring the client’s onsite deployment needs are understood and addressed at each stage.

This role serves as the central coordination point between Sales/Development, Project Managers, Engineers, vendors, and oversight leadership. The Program Manager complements, rather than replaces, project management and engineering execution by providing clear visibility, consistent reporting, and cross-team orchestration. The goal is to align technical counterparts, keep schedules and risks visible, and ensure smooth handoffs from development through procurement, installation, commissioning, and close-out.

The incumbent in this position is expected to model the following practices daily:

• Demonstrate alignment with the company's mission and core business values;
• Collaborate with key internal/external resources;
• Participate in ongoing self-development.

Essential Functions

• Program Tracking & Reporting: Tracks and reports on all project stages (Development, Procurement/Logistics/Delivery, QA/QC, Oversight of Installation, Post-Install QA/QC, Commissioning, and Project Close-Out), maintaining a clear, current view of milestones, schedules, and budgets for the entire organization.
• Cross-Functional Orchestration: Acts as the connection point between Sales/Development, Project Managers, Engineers, and vendors, supporting clean handoffs when the client PO is issued and vendors are passed from Sales/Development to the assigned Project Manager and Engineer.
• Leadership Oversight Support: Provides regular status updates, program summaries, and escalations to Business Operations, the General Manager, and the Development Manager so leadership has a consistent view of the full project lifecycle.
• Client Needs Alignment: Serves as a liaison for understanding and relaying client requirements for onsite deployment, ensuring technical counterparts understand those needs and that they are addressed throughout the project lifecycle. Supports schedule updates and risk communication with facility owners, hyperscalers, and colocation operators.
• Vendor, Delivery & Site Readiness Visibility: Works with Project Managers, Engineers, vendors, and installation partners to track procurement, logistics, delivery windows, and site readiness so equipment arrival and onsite work stay aligned.
• QA/QC & Commissioning Visibility: Tracks quality checkpoints, acceptance testing, commissioning milestones, and close-out documentation, confirming that each stage is completed and reported to the organization. Execution remains with the assigned Project Manager and Engineer.
• Vendor & Partner Follow-Through: Follows up with Project Managers and vendors on commitments, milestones, and open items, and reports status and concerns to the appropriate leaders to maintain accountability and budget visibility.
• Risk & Issue Escalation: Identifies and flags potential schedule, supply chain, or site risks early, and brings the right people together to align on a clear path forward to avoid delays.
• Safety & Standards Awareness: Works safely at all times and adheres to company safety policies, applicable industry standards, and client jobsite safety requirements.
• Works safely always, and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Program & Technical Awareness: Working familiarity with behind the meter critical energy infrastructure and data center deployments, sufficient to bridge technical teams and clients. Deep engineering expertise is not required.
• Technical Aptitude: Ability to read and interpret single line diagrams and technical data sheets, with a working understanding of BESS architectures and fundamental medium voltage and low voltage electrical concepts.
• Logistics & Supply Chain Awareness: Familiarity with equipment procurement, freight and delivery coordination, and the tracking tools used to follow orders across multiple sites.
• Communication & Liaison Skills: Exceptional verbal and written communication skills to connect Sales/Development, Project Managers, Engineers, vendors, and executive client stakeholders, and to translate technical topics into clear, actionable updates.
• Program Tracking & Reporting: Demonstrated ability to track milestones, schedules, risks, and budgets across multiple projects and to deliver clear, consistent reporting to leadership in a fast-paced environment.
• Software & Tool Proficiency: Advanced proficiency with MS Office Suite (Excel, Word, PowerPoint), MS Project / Smartsheet, Procore or similar project management platforms, and ERP software (e.g., NetSuite, SAP).
• Problem Solving & Decision Making: Strong analytical skills to navigate competing priorities, schedule changes, and unexpected site constraints while keeping teams aligned.
• Customer Focus: Commitment to delivering Legendary Customer Service while safeguarding company interests and long-term partnerships.

Requirements

Education and Experience:

• Experience: Minimum of 2 years, four years preferred of progressive experience in program/project management, project coordination, or operations within energy infrastructure, construction, mission-critical facilities, or related industrial environments.
• Education: Bachelor’s degree in Construction Management, Supply Chain Management, Engineering, Business Administration, or related field required; Master’s Degree or MBA is a strong plus.
• Certifications (Preferred):
  • Project Management Professional (PMP) or formal PMI coursework
  • OSHA 30 or equivalent jobsite safety certification
  • Familiarity with ISO / quality management standards
• Military/Government Clearance: Prior military logistics, mission operations experience, or active/previous security clearance is preferred and highly regarded

Supervisory Responsibilities:

• None (Program-level coordination across vendor and cross-functional teams).

Travel:

• Up to 30%-40% travel, including visits to vendor facilities, regional staging locations, and client jobsites for onsite deployment.

Physical Requirements:

• Extended periods in a stationary position, standing, and walking across active construction sites and industrial facilities
• Frequent communication with internal teams, vendors, and clients; must be able to exchange accurate technical information clearly
• Ability to occasionally move materials or testing equipment weighing up to 25 lbs.
• Visual and auditory acuity to react to warning signals, alarms, instructions, and visually inspect electrical equipment and installation quality
• Ability to navigate jobsites, ascend/descend stairs or ladders, and walk on uneven terrain during site inspections

Work Environment:

• Split between a professional office environment / remote workspace and active indoor/outdoor industrial construction jobsites
• Occasional exposure to outdoor weather extremes (heat, cold, humidity) and active industrial noise
• High-volume, fast-paced work tempo with dynamic deadlines and critical path requirements with unscheduled interruptions

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed. #HOLTDC