Customer Service Advisor
Confirmed on the employer's own hiring board on Nov 13, 2026. First seen by Alion on Nov 13, 2026. Home Group scores A on the Alion truth index.
About the role
Salary £26,300 per annum, plus fantastic benefits including a Health Cash Plan.
Home, a place where you belong
Looking for a customer service role where you can make a real difference? Join Home Group’s busy Customer Contact Centre, helping customers by phone, live chat and email with repairs, rent and everyday housing queries. You’ll listen, ask the right questions and work with colleagues to resolve issues, getting things right the first time. It’s a fast-paced role, so we need you to bring previous contact centre experience.
What you’ll do
- Be the first point of contact for customers via phone, live chat, and email
- Provide warm, professional, and tailored support, answering queries and resolving issues. You'll ensure every customer feels listened to and supported
- Offer expert housing advice and promote self-service options where appropriate
- Handle feedback and complaints with empathy, ownership, and professionalism
- Use a range of IT systems to efficiently manage queries, appointments, and repairs
Why join us
Join a team that cares about you as much as the customers we support. From brilliant wellbeing support, you’re free to bring your best self to work and grow in a way that suits you. Be part of one of the UK’s top Great Places to Work! We can’t offer a CoS for this role.
You have
- Previous contact centre experience, which is fast-paced and customer-focused
- Sound judgement and practical problem-solving skills
- Ability to handle challenging calls and complaints calmly, deescalating challenging situations
- Confidence with technology, Microsoft, customer/case management systems and smartphone apps
- Excellent written and verbal communication tailoring your style to the needs of our diverse customers, including vulnerable customers
- Strong attention to detail, even under pressure
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
What’s in it for you?
- 34 days leave, rising to 39 (this includes bank holidays and a “me day”).
- 2 paid volunteering days each year
- Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
- Matching pension contribution (up to 7% and life insurance of 3x basic salary)
- Instant pay access with Stream
Finally
Start date is 11th January 2027, and colleagues need to be available to start on this day. Training is 4 weeks and will be from our office at One Strawberry Lane, Newcastle.
For reasonable adjustments email [email protected]. Roles can close early, so don’t delay applying. If you can’t see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us.